Customer Service Representative - Order Processing

ABOUT THE ROLE You'll take government purchase orders from the moment they arrive to the moment the product ships: entering the order, finding the right product from our distributors and manufacturers, placing the purchase order, and making sure it gets where it needs to go on time. The customers on the other end are service members and federal employees who need these products to do their jobs — your accuracy and follow-through matter to them. No government contracting background? That's fine — we provide paid, hands-on training. And you won't just follow a script: when you see a better way to do something, we want to hear it, and you'll have the opportunity to help make it happen. GROW WITH US We promote from within whenever possible. You'll start in order processing, then can cross-train in quotes (pricing requests from government buyers) and/or returns & order status. As SEVA grows, team members have the opportunity to explore other areas of the business, such as data analysis, catalog management, accounting and more. WHAT YOU'LL DO Receive and enter customer orders from GSA Advantage, DoD FedMall and email into our ERP system (NetSuite) accurately and promptly Source products from distributors and manufacturers, compare price and availability, and place purchase orders Check items against federal purchasing rules, such as country-of-origin requirements (we'll teach you how) Track open orders and follow up with suppliers on backorders, delays and substitutions — solving problems before they become cancellations Communicate professionally with government buyers and suppliers by email and phone Spot what slows us down or causes errors, suggest improvements, and help put them in place Keep order records complete and hand off cleanly to our status and returns team WHAT WE'RE LOOKING FOR 1+ year of experience in customer service, order entry, purchasing, inside sales or office administration (military supply or admin experience counts) Excitement about new technology — including AI tools — and the drive to embrace change, not resist it. We're always looking for better ways to work, and we want people who are too Sharp attention to detail — part numbers, quantities, prices and addresses have to be right Clear, professional writing and a confident phone manner Comfortable with computers: email, Excel and online research; able to learn new software quickly Able to juggle many open orders at once and follow each one through to the finish Able to work full-time, on-site at our Newport News office Nice to have: experience with an ERP system (NetSuite a plus); background in wholesale distribution, industrial or MRO supply; familiarity with GSA, government purchasing or military supply; working knowledge of tools or industrial products. PAY & BENEFITS $35,000 – $41,600 per year, based on experience; salaried, non-exempt (overtime-eligible) Reduced hours during our slower season (October – May) — and you're still paid for a full 8-hour day Paid training, cross-training, and promotion from within whenever possible Health insurance · 401(k) · Paid time off · Paid holidays · Performance bonuses A growing small business where your work is seen, your ideas count, and you can make real change HOW TO APPLY Send your resume to careers@sevatechnical.com with the subject line “Order Processing – [Your Name]”. Screening question: In a few sentences, tell us about a time you caught a mistake before it caused a problem. Applications that include a response will receive priority review. Veterans, transitioning service members and military spouses are strongly encouraged to apply. SEVA Technical Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or …

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