Customer Service Representative - Order Desk Management

Brampton, ON, Canada
The Order Management & Customer Service Representative plays a key role in ensuring accurate, timely, and customer‑focused processing of orders for our industrial, specialty & medical products and services. In this role, you support Territory Managers, Inside Sales, and various operational teams to deliver an exceptional customer experience from order entry through fulfillmen
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You will work with modern digital tools — including AI‑assisted features — to enhance accuracy and efficiency. These tools are decision aids, but your judgment, communication, and attention to detail remain the foundations of success in this position.
What you will enjoy doing*
In this role, you will support Territory Managers and Sales teams by providing timely account information, order updates, and related customer support to help drive a seamless customer experience
You will leverage digital platforms and tools, including AI-enabled solutions, to retrieve information, improve data accuracy, and increase workflow efficiency
A key part of the role is reviewing system-generated recommendations and applying sound business judgment before finalizing orders, updates, or customer communications
You will maintain accurate records and documentation to support compliance, audit requirements, and operational best practices
The role includes preparing and updating reports such as order status reports, backorder tracking, and issue logs to provide visibility into key activities and priorities
You will be responsible for maintaining accurate customer information, order documentation, and internal records to support efficient business operations
Supporting month-end activities, cycle counts, and audit processes will be an important part of ensuring data integrity and operational accuracy
You will work closely with Sales, Operations, Logistics, Credit, and Customer Service teams to help ensure a smooth order-to-delivery process
The role encourages a continuous improvement mindset, identifying recurring issues, workflow gaps, and opportunities to improve efficiency and service levels
You will participate in training and adoption of new systems, tools, and processes, helping the team stay current and continuously improve how work gets done
What makes you great*
The role is ideal for someone with a high school diploma, while post-secondary education in business, administration, logistics, or a related field would be considered an asset
You will bring at least two (2) years of experience in order management, customer service, logistics, or a similar customer‑facing operational environment
Strong communication, organizational, and multitasking skills are essential, with the ability to manage competing priorities in a fast‑paced setting
You will be comfortable working with digital tools and order management systems to support efficient and accurate processing of customer orders and requests
Experience in industrial gases, welding products, or other technical product environments will help you quickly understand customer needs and operational requirements
Familiarity with ERP systems such as Oracle JDE, SAP, or similar platforms is highly valued and will support day‑to‑day order management activities
Exposure to CRM systems or digital workflow tools is considered an asset and can help improve efficiency and customer service outcomes
The role requires someone who is detail‑oriented and customer‑focused, with the ability to maintain accurate records and support smooth order‑to‑delivery processes
You will thrive in a collaborative environment, working closely with Sales, Operations, Logistics, and Customer Service teams to support business objectives
Bilingualism in English and French is considered a strong asset and can help support a broader customer and stakeholder base
Why you will love working with us
Linde is a leading global industrial gases and engineering company. We live our mission of making our world more productive every day by providin

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