Customer Service Representative - MX Customs
Sunset Transportation LLCAbout the Role As a Customer Service Representative – Cross-Border Customs, you will play an important role in supporting our growing cross-border freight operations between the US and Mexico. You will serve as a key point of contact for customers, coordinating shipment requirements, providing timely updates, and ensuring a smooth shipping experience. Working closely with internal operations teams, customs brokers, and external partners, you will help facilitate accurate documentation, efficient border crossings, and outstanding customer service. What You’ll Do: Serve as the primary point of contact for customers regarding cross-border shipments, updates, and documentation requirements. Coordinate shipment orders, revisions, and border crossing schedules with customers and internal teams. Request, review, and organize the documentation required for customs processing. Follow up on pending information, shipment status, and outstanding customer requests. Collaborate with customs and operations teams to resolve shipment discrepancies and facilitate timely crossings. Maintain accurate shipment information and communication records in internal systems and customer portals. What We’re Looking For: Previous experience in customer service, logistics, transportation, or cross-border operations preferred. Strong communication skills and a customer-focused mindset. Positive, proactive attitude with strong follow-up and problem-solving skills. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Tech-savviness and ability to work with transportation management systems, customer portals, and Microsoft Office. Knowledge of Mexican customs documentation and cross-border operations is a plus. Commitment to delivering responsive, reliable, and outstanding customer service. What We Offer: A competitive salary with monthly incentives to reward your hard work Benefits package that includes health, dental, and vision coverage 401K with a company match , ensuring your future is secure Paid vacation, floating holidays, and personal/sick time An award-winning company culture to help you grow, both personally and professionally Whether you want to join one of our many committees, nominate one of your peers for a Sunset Way Award, or learn a new skill at Sunset University , your opportunities are endless! Who We Are: At Sunset Transportation, we are more than just a logistics company—we are a community that values diversity, equity, and inclusion. We believe in building a team that reflects the world we live in, embracing all backgrounds, identities, and experiences. Our commitment to these principles fosters a supportive environment where everyone has a voice, and every idea counts. As a recognized leader in third-party logistics (3PL) with over 30 years of experience, we are dedicated to improving supply chain efficiencies through cutting-edge technology and exceptional people. Our core values— Accountability, Flexibility, Loyalty, Responsiveness, and Relationships —are the foundation of our success and have earned us numerous accolades, including: G75 Green Supply Chain Partners - Inbound Logistics Top 3PL and Cold Storage Provider - Food Logistics Top Workplaces – STL Post Dispatch #10 Top Logistics Company – Transport Topics Most Trustworthy Companies – Newsweek (Armada) #3 Top 3PL Provider – Inbound Logistics If you’re passionate about logistics, thrive in a collaborative, fast-paced environment, and want to be part of a team that values your unique contributions, we want to hear from you. Join us, and let’s make logistics better—together. Ready to Take the Next Step? Apply now and become part of a team that’s driving the future of logistics.