Customer Service Representative - Manufacturing & Supply Chain Operations

Company Description ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 42,000 employees in more than 40 countries and sales of some 6.8 billion euros (2023), the global industrial partner is active with core branches in Asia, Europe and North and South America. Are you passionate about helping customers, solving problems, and making an impact across manufacturing and supply chain operations? At ContiTech, our Customer Service Representatives play a critical role in ensuring customers receive exceptional service while supporting the efficient flow of products through our manufacturing and distribution network. This position is more than a traditional customer service role. You will serve as a key connection between customers, manufacturing facilities, logistics teams, supply chain operations, and sales organizations. We're looking for a motivated professional who thrives in a fast-paced environment, enjoys collaborating across teams, and takes ownership of customer issues from start to finish. Job Description This is a business-to-business (B2B) customer operations position supporting industrial and manufacturing customers across North America. As the primary point of contact for customer inquiries, orders, claims, and deliveries, you'll help ensure an outstanding customer experience while coordinating with multiple internal stakeholders to resolve issues and meet customer expectations. Location: Fairlawn, OH or Lincoln, NE or Halstead, KS The ideal candidate combines strong customer service skills with operational awareness and can effectively manage customer relationships, order processing, logistics coordination, and issue resolution. How You Will Make An Impact Customer Support & Relationship Management Serve as the primary point of contact for customer inquiries, orders, returns, claims, refunds, and delivery requests. Build strong relationships with customers by providing timely, accurate, and professional service. Communicate proactively regarding order status, shipment updates, delays, and product availability. Resolve customer concerns while maintaining a positive customer experience. Order & Case Management Manage inbound phone calls, emails, and customer communications through CRM, telephony, and document management systems. Create, update, and maintain customer cases and records within company systems. Process customer orders accurately while ensuring compliance with established procedures. Coordinate order changes, delivery requests, and escalation activities as needed. Supply Chain & Manufacturing Coordination Work closely with manufacturing plants, logistics teams, planners, and sales representatives to support customer requirements. Assist in expediting production and shipments to meet customer deadlines. Investigate order delays and identify solutions that balance customer needs with operational capabilities. Develop an understanding of ContiTech's manufacturing processes, product portfolio, and plant network. Continuous Improvement Identify opportunities to improve customer satisfaction and operational efficiency. Collaborate with cross-functional teams to enhance processes and service levels. Contribute to a culture focused on customer success and operational excellence. Qualifications WHAT YOU BRING TO THE ROLE High School Diploma or GED 1 year experience in customer service or customer operations Experience in customer service, preferably in a high-volume environment Strong verbal and written communication skills Proficiency with Microsoft Office applications Strong organizational and time-management skills Ability to prioritize and manage multiple tasks simultaneo…

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