Customer Service Representative - Irregular On-Call

Loading Back to search results Apply By: Monday, November 16, 2026 11:59 pm EST Customer Service Representative - Irregular On-Call Job ID: 250798 Posting status: Open Organization: Ministry of Public and Business Service Delivery and Procurement Division: ServiceOntario City: Orangeville Position(s) language: English Job term: 1 Temporary up to 12 months with the possibility of extension. Job code: 95423 - Customer Service Rep 2 Salary: $28.81 - $33.40 Per hour* *Indicates the salary listed as per the OPSEU Collective Agreement. Join ServiceOntario's dynamic Orangeville team and make a difference in your community with every customer interaction! What we offer: ServiceOntario offers a training program that will help you be successful in the role. About the job: this position is irregular on-call working up to 36.25 hours per week with no guaranteed hours. learn about the Customer Service Representative role About the job Learn about the services we offer In this position you will: provide onsite quality customer services in person, by providing timely and accurate information related to government programs, products and services greet and assist customers process applications and renewals provide information about government services collect payments and issue receipts answer customer questions stay informed about policies and products What you bring to the team Exceptional customer service must have: Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience. Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs. Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions. Math skills to handle cash, operate cash register and point of sale machines to process transactions Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment. Team collaboration to work well with colleagues in a team environment. Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate! How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: diversity, equity and inclusion initiatives accessibility Anti-Racism Policy Additional information: Apply by: Monday, November 16, 2026 11:59 pm EST Position details: 1 English Temporary - Irregular On-Call, duration up to 12 months, 41 Broadway, Orangeville, West Region, Criminal Record Check Compensation group: Ontario Public Service Employees Union Work hours: Schedule 3.7 Category: Customer and Client Services Posted on: Monday, November 2, 2026 Note: About security checks: A criminal or other federal offence record does not automatically disqualify you from …

View the full posting and apply