Customer Service Representative
Rack'd Logistics3PL Customer Service / Account Manager About us Rack'd Logistics is a third-party logistics provider handling warehousing, inbound receiving, and order fulfillment for our clients. We're a hands-on team that takes pride in fast, accurate service. The role As a Customer Service / Account Manager, you're the main point of contact between our clients and our warehouse. You'll make sure every inquiry, order, and shipment moves on time, and that clients always know where things stand. What you'll do Respond to daily client inquiries, taking action within 2 hours and closing the loop the same day Enter inbound ASN and booking information into our warehouse system the same day deliveries are confirmed Submit B2B and other client orders to the warehouse within 24 hours of receipt Send receipt reports to clients within 24 hours of warehouse notification Process and resolve claims within 48 hours of submission Learn and manage each client's specific requirements and workflows What we're looking for 1–2+ years in customer service, account management, or logistics coordination Experience with a warehouse management system (WMS) or shipping platform Strong written communication and a habit of following up without being asked Comfortable juggling multiple clients and deadlines in a fast-paced environment Detail-oriented and accurate with data entry Proficient with email, spreadsheets, and basic office software Nice to have 3PL, freight, or e-commerce fulfillment experience Familiarity with B2B retail orders and ASNs Bilingual (English/Spanish) Pay: $20.00 - $24.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Work Location: In person