Customer Service Representative

Company: InXpress Position: Customer Service Representative / Logistics Coordinator Location: Remote (Online) Job Type: Full Time About the Role We are looking for an experienced, organized, and highly responsive Customer Service & Logistics Coordinator to join our InXpress team. This is primarily an online position focused on managing customer shipping inquiries, obtaining competitive freight rates from carriers, booking shipments, and ensuring smooth communication between customers and shipping providers. The ideal candidate must have previous experience in North American logistics and freight transportation , excellent communication skills, and the ability to work quickly and efficiently in a fast paced environment. Key Responsibilities Customer Communication: Respond promptly and professionally to customer inquiries through email, phone, and online platforms. Freight Quotations: Obtain competitive shipping rates from various carriers for LTL, FTL, parcel, and cross border shipments throughout Canada and the United States. Carrier Coordination: Contact shipping companies directly by phone or email to negotiate rates, confirm availability, and obtain shipment information. Shipment Booking: Arrange and book shipments with carriers, ensuring all pickup, delivery, and shipment details are accurate. Shipment Tracking: Monitor shipments and follow up with carriers regarding pickup times, delivery schedules, delays, and any other issues. Problem Resolution: Quickly address customer concerns, shipping delays, missed pickups, and other logistical challenges. Administrative Support: Maintain accurate shipment records, customer communications, quotations, and booking confirmations. Follow Ups: Proactively follow up with carriers and customers to ensure shipments are completed successfully. Required Qualifications Previous experience in North American logistics, freight forwarding, transportation, or shipping is mandatory. Strong understanding of Canadian and US freight transportation, including LTL, FTL, parcel, and cross border shipping. Experience obtaining freight quotes and coordinating directly with trucking companies and shipping carriers. Excellent written and verbal English communication skills. Ability to respond to customer requests quickly, accurately, and professionally. Strong organizational skills and attention to detail. Ability to manage multiple shipping inquiries and bookings simultaneously. Comfortable working independently in a remote environment. Proficient with email, Microsoft Excel, online shipping platforms, and logistics management systems. What We Are Looking For We need someone who is fast, reliable, proactive, and customer focused. Quick and effective communication is essential to this role. Our customers expect timely quotations, accurate shipment bookings, and immediate follow ups when issues arise. The successful candidate must be comfortable calling carriers directly, sourcing competitive rates, and taking ownership of shipments from the initial inquiry through final delivery. This is not an entry level logistics position. Previous experience working with North American freight carriers and shipping procedures is required. How to Apply Please submit your resume along with a brief description of your experience in North American logistics, including the types of shipments and carriers you have worked with. We are looking for someone who can contribute immediately and become a dependable part of our customer service and logistics operations. Pay: $1,000.00-$1,400.00 per month Work Location: Remote

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