Customer Service Representative

Build Your Career in Intermodal Logistics RoadOne IntermodaLogistics is looking for a dependable, customer-focused professional to join our Randolph service center . As a Customer Service Representative , you’ll play an important role in keeping freight moving and customers informed. You’ll coordinate customer orders, monitor shipments, provide timely updates, and work closely with dispatch and operations to resolve issues before they impact service. This is a great opportunity for someone who enjoys problem-solving, working with customers, and managing multiple priorities in a fast-paced logistics environment. What You’ll Do Serve as a primary point of contact for customers, providing timely and professional shipment updates. Enter and maintain customer orders accurately in the transportation management system. Schedule pickups and deliveries and coordinate special customer requirements. Track and trace active shipments to proactively identify delays or service concerns. Monitor on-time pickup and delivery performance and prepare tracking reports. Work closely with dispatchers, drivers, rail carriers, and terminal partners to resolve operational issues. Notify customers of delays, accessorial charges, and other exceptions that may affect their freight. Build strong customer relationships through responsive communication and consistent follow-through. Partner with operations and the revenue team to support customer retention and business growth. Learn and follow customer-specific requirements as well as applicable rail carrier, port, and terminal procedures. Perform additional duties as needed to support the team and operation. What We’re Looking For Previous customer service experience required; experience in transportation, logistics, warehousing, intermodal, or import/export is preferred. Strong written and verbal communication skills. Excellent computer, data-entry, and organizational skills. Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment. Strong problem-solving skills and sound judgment. Ability to make informed decisions independently when needed. Professional, dependable, flexible, and team-oriented approach. Associate degree or an equivalent combination of education and relevant experience preferred. Flexibility to work additional or adjusted hours when needed to support special customer requirements. What RoadOne Offers ✓ $21.00–$22.00 per hour , depending on experience ✓ Medical, dental, and vision insurance ✓ 401(k) ✓ Paid time off ✓ Stable, full-time employment ✓ Opportunities for growth within a national logistics organization About RoadOne RoadOne IntermodaLogistics is one of North America’s largest privately held intermodal logistics providers, with a nationwide network serving major ports and rail gateways. We combine the resources and stability of a national organization with the responsiveness, collaboration, and teamwork of a local operation. Apply Today If you’re ready to bring your customer service skills to the fast-moving world of transportation and logistics, we’d love to hear from you. Apply today to join the RoadOne team. All employment offers are contingent upon successful completion of a pre-employment drug screen and background check. Equal Employment Opportunity RoadOne IntermodaLogistics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Pay: $21.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Experience: Customer service: 1 yea…

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