Customer Service Representative

Position Summary: The Customer Service Representative (CSR) is responsible for providing customers with high-quality, professional service and acting as a liaison between customers and the warehouse. This role ensures timely and accurate order processing, documentation, billing, and communication, while addressing and resolving customer issues in a positive and professional manner. CSRs play a key role in maintaining inventory accuracy by correctly entering transactions into the Warehouse Management System (WMS) and coordinating with warehouse staff to ensure operational efficiency. Primary Responsibilities: Customer Service & Communication Serve as the first point of contact for customers, carriers, and drivers, delivering prompt and professional assistance. Accurately and clearly communicate with customers by phone and email to answer questions, resolve issues, and coordinate warehousing business. Respond to customer and internal inquiries in a timely and professional manner. Report and escalate customer concerns to management as needed, offering proactive solutions Order & Documentation Management Accurately create receipts and shipments in the WMS and produce required paperwork. Ensure order keying and billing accuracy meets or exceeds company standards. Maintain accurate records of product received, shipped, and billed. Immediately report and help resolve inventory discrepancies. Coordination with Warehouse Operations Partner with warehouse staff to ensure receiving and shipping accuracy. Schedule inbound and outbound deliveries with carriers and maintain an up-to-date schedule. Log drivers in and out of the facility and coordinate dock assignments. Verify trailer/container seals for accuracy, break seals, and apply new seals when necessary. General Office & Team Support Maintain a neat, professional, and secure working environment, including workstations and dock office areas. Contribute positively to a team atmosphere and support continuous improvement initiatives. Follow and enforce company policies, including Food Safety program, audits, and security requirements. Perform other duties as assigned. Required Skills, Knowledge, and Abilities: Excellent customer service skills with an understanding of the impact of service failures. Strong verbal and written communication skills in English (bilingual ability a plus). Problem-solving ability and capacity to establish practical solutions. Proficiency in Microsoft Office and experience with Warehouse Management Systems (WMS). Strong attention to detail, organizational skills, and ability to manage multiple priorities. Excellent phone and email etiquette. Basic math skills. Physical Requirements & Work Environment: Ability to sit, stand, walk, and navigate stairs throughout the shift. Ability to go outside in all climates to seal/unseal trailers. Ability to use bolt cutters and wire cutters to break seals when required. Work in warehouse conditions with exposure to temperature swings, noise, dust, and high forklift/truck/pedestrian traffic. Must be able to pass agency background checks and drug screening. Pay: From $19.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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