Customer Service Representative/Dispatcher - Part Time

Overview COME WORK WITH THE BEST! Join our fun and dynamic team as an HVAC Customer Service Representative/Dispatcher, where you'll be the vital link in coordinating our field Service Technicians and delivering exceptional service to our clients. This energetic role combines communication, logistics, and problem-solving skills to ensure smooth scheduling and efficient dispatching. You'll play a key part in managing customer requests, and providing timely support to our technicians and customers alike. If you thrive in a fast-paced environment and are passionate about logistics and customer satisfaction, this is the perfect opportunity to energize your career! This is a part-time opportunity that could easily grow into full-time for the right individual. Responsibilities Objective: Serve as the primary point of contact for incoming/outgoing customer inquiries via multi-line phone systems, ensuring professional phone etiquette and clear communication. Schedule Management: Route and dispatch HVAC technicians to service calls, maintenance/service agreement appointments, and installations based on priority, technician skill level, and location. Customer Communication: Answer inbound calls, address client inquiries, troubleshoot minor issues over the phone, and update customers on technician arrival times. Work Order Processing: Create, update, and close out work orders, invoices, and service agreements using specialized HVAC dispatch software (Service Titan). Technician Support: Act as the liaison between field technicians and management, relaying necessary information, parts availability, and schedule changes. Quality Assurance: Track customer follow-up needs, order parts, and communicate with customers after service to ensure satisfaction and resolve any outstanding concerns. Qualifications: Experience: 1–3 years of experience in dispatching, customer service, or a related administrative role, preferably within the trades or field services. Technical Aptitude: Familiarity with HVAC terminology, parts, and equipment and Service Titan software experience is a highly desired. Computer Skills: Proficiency with dispatch software, multi-line phone systems, and standard office applications. Soft Skills: Exceptional problem-solving abilities, high stress tolerance, and clear verbal communication for fast-paced environments. Focus: Maximize scheduling while prioritizing efficiency. Ideally schedule 15 minute or less drive time between calls. Attitude: Positive attitude is a must. Strong ability to be proactive in an autonomous position while being able to take direction and collaborate with team members. Customer Service Excellence is also a key requirement of this role. Growth: Our company is growing and we want someone who wants to grow with us! Endless opportunities are available for the right person with a growth-mindset. To apply: Please send your cover letter and resume to info@davedroegkamp.com Pay: $20.00 - $27.00 per hour Work Location: In person

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