Customer Service Representative /Dispatcher/ HVAC

Full Job Description McNally's Heating & Cooling is looking to hire an energetic Full time Customer Service Representative to join our HVAC and Air Duct Cleaning office team located in Crystal Lake Illinois. Are you a customer service professional who is looking for better hours and pay ? Are you interested in starting a career with a stable and respected HVAC company ? Would you enjoy answering phones and providing friendly service in a fast-paced office environment? If so, this may be the position for you! We offer a competitive wage based on performance and experience. This Customer Service Representative position comes with a typical schedule of Monday-Friday. If this sounds like the opportunity that you've been searching for, apply today! About McNally's HVAC We are a local family-owned business serving the St. Charles and surrounding area in addition to Crystal Lake and surrounding area. We believe in the Technicians we employee and offer a fantastic working environment We know our team is essential to our success. This is why we offer competitive compensation and great benefits . We help our employees build promising careers where they can enjoy the people they work with as well as a fun work environment . The main responsibility of this position within our company is to make outbound calls to current or potential customers to schedule maintenance or schedule service appointments, ensuring a professional and engaging tone throughout the conversation. The position would be from 9am-5pm, Monday through Friday. As a Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best service possible. You cheerfully respond to customer calls and emails ready to answer their questions and problem solve. With your strong organizational skills, you schedule service appointments. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. You call customers to verify that services have been performed appropriately and clients are satisfied. You also have the opportunity to perform a variety of office duties as needed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. QUALIFICATIONS Customer service experience Basic computer skills Phone skills Proficiency in Microsoft Office Suite Previous Experience in Dispatching Technicians in the field preferred Dispatcher experience is a plus! Familiarity with the HVAC industry is preferred, but not required. Experience in construction or home services is a plus! Are you the kind of person who quickly catches on to what needs to be done, and then jumps right in? Are you attentive to detail and organized? Can you effectively solve problems? Do you have strong communication skills? Can you stay calm and collected in challenging situations? If so, you may be perfect for this position! Benefit Conditions: Only full-time employees eligible COVID-19 Precaution(s): Personal protective equipment provided or required Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Job Duties: Make out bound call to customers and schedule maintenance or service appointments Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Communication method(s) used: Email Phone Work Remotely No Job Type: Full-time Pay: $17.00 - $22.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Visio…

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