Customer Service Representative / Dispatcher

Help Keep Our Customers, Field Team, and Office Connected Are you organized, dependable, and comfortable helping customers while keeping track of details? Young Plumbing is seeking a Customer Service Representative / Dispatcher who wants to learn our business and become a trusted, long-term member of our office team. We’re an established Northwest Indiana company where team members tend to stay, making openings uncommon. You’ll have a meaningful role in our daily operations, helping customers schedule service, coordinating with field personnel, and keeping information accurate from the first call through invoicing. What We Offer Paid, hands-on training to help you learn our customers, systems, and procedures. A regular weekday schedule with an early start. Full-time employment with an established local company. Benefits and paid time off after the applicable waiting periods. Meaningful responsibility supporting customers and coworkers. Opportunities to build your skills in customer service, dispatching, scheduling, and office administration. What You’ll Do Answer incoming calls and provide friendly, professional customer service. Schedule service appointments and coordinate dispatching for field personnel. Keep customers and coworkers informed as schedules and priorities change. Prepare and process invoices and administrative paperwork. Maintain accurate customer files, service information, and daily records. Help resolve customer concerns professionally and efficiently. Follow established procedures and communication protocols. Support coworkers and assist with additional office responsibilities as needed. This is a busy role that involves balancing phone calls, scheduling, customer requests, dispatching, and paperwork. You’ll do well here if you enjoy keeping things organized, checking details, and following through on commitments. What Makes Someone Successful Here We’re looking for a dependable team member who takes pride in accurate work and wants to build a long-term position with our company. You’ll receive paid, hands-on training and clear direction as you learn our business. Success requires listening carefully, following directions and established procedures, asking questions when something is unclear, and consistently applying feedback. We value your previous experience and your willingness to learn how our team works. Questions and suggestions are welcome, with approval required before changing a process. Learning our customers, systems, and operations takes time and practice. As your training progresses, we’ll expect you to take increasing ownership of your responsibilities while maintaining accuracy, communication, and follow-through. What You’ll Bring A high school diploma or equivalent. At least two years of Microsoft Office experience, including proficiency with Outlook and Word. Strong phone, communication, and problem-solving skills. Careful attention to detail and a habit of checking your work. The ability to prioritize tasks and manage several responsibilities throughout the day. A professional, respectful approach with customers, coworkers, and management. A willingness to learn, accept coaching, and put feedback into practice. Dependable attendance and the ability to be on-site, prepared, and ready to begin work at 6:45 AM. Preferred qualifications: Customer service experience. Two years of dispatching, scheduling, or clerical/administrative experience. Microsoft Excel experience. This position reports directly to the Team Lead, with oversight from upper management. Meet Our Office Cats Several cats call our office home and are present every day. Please consider your comfort with working around cats before applying. How to Apply Apply through Indeed or at youngplumbing.com/careers . Please include the phrase “Detail Matters” in your application, along with a brief example of how you’ve kept a busy workday organized. References are a bonus.…

View the full posting and apply