Customer Service Representative/Dispatcher

WE'RE HIRING! Customer Service Representative & Dispatcher Beau's Heating & Air | Early, Texas Pay: $18–$22 Per Hour (DOE) + Performance Bonuses Location: Remote Opportunity | Potential to Transition Into Our Office as We Grow We're Growing, and We Want You on Our Team! Are you a people person who loves helping customers, solving problems, and making things happen? Do you have experience working in HVAC, plumbing, electrical, or another home service business? Then we may have the perfect opportunity for you! Beau's Heating & Air is growing, and we're looking for an exceptional Customer Service Representative & Dispatcher who wants to grow with us. We're not looking for someone who just answers phones. We're looking for someone who takes OWNERSHIP of the customer experience! Someone who can turn a ringing phone into a booked appointment, a frustrated customer into a happy one, and a busy schedule into a productive day. WHAT YOU'LL BE DOING Customer Service & Communication Answer incoming customer calls with professionalism, enthusiasm, and a positive attitude. Deliver exceptional customer service that makes every customer feel valued and taken care of. Handle customer complaints, concerns, and difficult conversations with patience and confidence. Resolve customer issues and turn negative experiences into positive ones. Communicate clearly with customers regarding appointments, technician arrival times, and service updates. Build lasting relationships with new and existing customers. Outbound Calling & Appointment Booking Make proactive outbound calls to existing customers to schedule maintenance appointments. Follow up on open estimates, unscheduled appointments, and missed opportunities. Reconnect with customers who are due for heating and cooling maintenance. Confidently explain services, maintenance agreements, and available options. Convert incoming calls into booked service appointments. Identify opportunities to help customers while supporting company growth. Dispatching & Scheduling Schedule and dispatch technicians efficiently throughout the day. Coordinate appointments based on technician availability, service areas, and travel times. Prioritize urgent service requests and adjust schedules when needed. Communicate schedule changes with technicians and customers. Maintain an organized and productive daily service schedule. Work closely with technicians and leadership to keep operations running smoothly. Administrative & Operational Support Maintain accurate customer information, appointment details, and job notes. Update scheduling and customer management software. Follow established company procedures and service standards. Complete customer follow-ups and assigned administrative tasks. Take ownership of responsibilities and ensure tasks are completed accurately and on time. WHAT WE'RE LOOKING FOR Required Qualifications 2+ years of customer service or administrative experience. Exceptional verbal and written communication skills. Comfortable making outbound calls and booking appointments. Ability to handle customer complaints and challenging situations professionally. Strong organizational skills and attention to detail. Ability to multitask and manage changing priorities. Strong computer skills and ability to learn new software. Dependable, self-motivated, and able to work independently. Positive attitude and willingness to learn. Ability to remain calm, professional, and solution-focused in a fast-paced environment. Preferred Qualifications Previous experience working in HVAC, plumbing, electrical, or another home service trade. Experience scheduling or dispatching field service technicians. Familiarity with Early, Brownwood, and surrounding Texas communities. Experience using Housecall Pro or similar scheduling, booking, and dispatch software is a plus. Previous experience with outbound customer calling, maintenance scheduling, or estimate follow-ups. WHAT WE OFFER Competitive Pay: $18–$22 per hour, dep…

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