Customer Service Representative/Dispatcher

Customer Service Representative / Dispatcher Mr. Rooter Plumbing of Columbia | Columbia, MO Job Type: Full-Time Schedule: Monday–Friday, 8:00 AM–5:00 PM Hiring: Immediately Join Our Team! Mr. Rooter Plumbing of Columbia is a locally owned plumbing company serving residential and commercial customers throughout Columbia and the surrounding areas. We’re looking for a friendly, dependable, and organized Customer Service Representative / Dispatcher to join our team! If you enjoy helping people, solving problems, and staying busy in a fast-paced environment, we’d love to meet you! Responsibilities Answer incoming calls and provide excellent customer service. Schedule and dispatch technicians based on customer needs and availability. Manage changing schedules, emergencies, and appointment updates. Communicate with customers and technicians to keep everyone informed. Enter and maintain accurate customer information using scheduling software. Resolve customer concerns professionally and follow up as needed. Handle multiple tasks while maintaining accuracy and organization. Process cash transactions when necessary. Qualifications Friendly, professional, and customer-focused attitude. Strong communication and problem-solving skills. Excellent organization, multitasking, and attention to detail. Ability to stay calm under pressure and adapt to changing priorities. Basic computer skills and proficiency with Microsoft Office. Customer service, scheduling, or dispatching experience preferred. Experience with ServiceTitan or similar software is a plus, but not required. English fluency required; bilingual skills are a plus. Benefits Paid Time Off (PTO) Health insurance Dental and vision insurance available SIMPLE IRA retirement plan with employer matching Supportive, team-oriented work environment Ready to Apply? If you’re dependable, organized, and enjoy helping people, we’d love to hear from you! Apply today and become part of the Mr. Rooter Plumbing of Columbia team! Mr. Rooter Plumbing of Columbia is an equal opportunity employer. Pay: $18.00 - $20.00 per hour Expected hours: 35.0 – 40.0 per week Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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