Customer Service Representative/Dispatcher

Triangle Contractors is looking for a Customer Service Representative/Dispatcher to join our team! Triangle Contractors is a reliable HVAC provider based in Morganton, NC. We specialize in HVAC service and installation, with a commitment to keeping our customers comfortable throughout the year. Driven by a shared mission, our team delivers exceptional service, high-quality workmanship, and a broad range of products designed to enhance air quality. We are looking for a dedicated Customer Service Representative/Dispatcher to join our team! We have a fantastic work culture with supportive teammates and opportunities for career growth! The selected candidate will receive a comprehensive and affordable benefits package. Responsibilities: Provide courteous and friendly high-level customer service and support to customers and staff Efficiently manage and maintain service schedules and appointments Answer incoming phone calls and direct to appropriate parties Schedule service calls and maintenance appointments in Service Titan software Billing and Collections Review technician time sheets submitted daily Assist in inventory purchasing, handling, and transactions Other general office duties as assigned Skills and Qualifications: . Service Titan experience (preferred) . Nexstar experience (preferred) Courteous and friendly with excellent customer service/communication skills Documentation skills and strong attention to detail Excellent people skills - strong listening and communication skills and patience Ability to relate well over the phone and handle high volume phone calls Ability to resolve conflict Ability to stay organized and multi-task Excellent computer skills Strong work ethic Dependable and Trustworthy Problem-solving Positive attitude Team oriented Previous HVAC dispatching experience (preferred) Schedule: 7:30 AM – 4:00 PM (Some overtime may be required) Compensation: $17.00 - $20.00 per hour Benefits 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location : In person

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