Customer Service Representative/Dispatch
World Truck Towing & Recovery, Inc.Description: NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES Location: Seville, Ohio (Medina Area) Full-Time Opportunity Join a Growing, Customer-First Team! World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team. No towing experience required — paid training provided! KEY RESPONSIBILITIES Deliver calm, professional support in high-pressure situations Answer incoming calls and gather key information using guided questions Dispatch towing and roadside services efficiently and accurately Provide service updates and estimated arrival times Coordinate with drivers and keep customers informed Assist with billing, scheduling, and administrative tasks Demonstrate strong information retention and attention to detail Ability to interpret direction and complete tasks with minimal supervision WHAT WE’RE LOOKING FOR High school diploma or equivalent Customer service experience preferred (not required) Strong communication and multitasking skills Ability to stay calm and professional under pressure Basic computer skills (dispatch software experience is a plus) Reliable, detail-oriented, and team-focused Requirements: ABOUT WORLD TRUCK With over 40 years of experience , World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City. We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more , delivering fast, professional service when customers need it most. Our reputation is built on safety, reliability, and customer service excellence . “One Call Does It All.”® CONTACT INFORMATION 4970 Park Avenue West, Seville, Ohio 44273 Phone: 330-723-1116 | Toll-Free: 800-886-1116 www.A1WorldTruck.com PUCO# 145201-T | DOT# 1084022 | MC# 426878 Apply today and take advantage of a consistent weekend schedule with a company you can grow with!