Customer Service Representative

Who We Are: Price Electronics (www.priceelectronics.ca) a division of Price Industries, believes that Excellence matters, and continuous innovation offers benefits for everyone involved. This is why we invest in our modern, cutting-edge manufacturing facility in Winnipeg Manitoba, Canada. We have produced high quality, high reliability electronic assemblies for multiple markets for over 25 years. Consider joining us as we continue to innovate and grow. What You Can Expect: Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home. Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling, consultations, and guided programs all in one place. Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary). Wellness Reimbursement Program - Employees are eligible for a fitness centre or club membership reimbursement of up to $300 per year, this includes Fitness related App’s. Personal and Professional Development - We are committed to helping you reach your potential through training and education. Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that. Our convenient Price Café offers free Tea and Coffee. Customer Service Representative (CSR) Full-Time | Winnipeg, MB About Price Electronics Price Electronics is a contract electronics manufacturer based in Winnipeg, building printed circuit board assemblies and full turnkey products for customers across North America. We manage complex supply chains, run multiple SMT production lines, and work with customers in industries where quality and reliability matter. We’re growing and looking for someone to grow with us. The Role We're looking for a Customer Service Representative (CSR) to serve as the primary contact for a group of assigned customer accounts and take ownership of their orders. The CSR is the voice of the customer and will manage every order from receipt to shipment and keep customers informed, whether it's a standard production build, an order requiring an engineering change, or one affected by end-of-life materials. Partnering with our Customer Account Specialist and internal teams (Sales, Purchasing, Planning, Production, Shipping, Quality, Finance, and Engineering), the CSR makes sure orders are accurate, on time, and handled professionally, while keeping customers updated and resolving issues quickly. What You’ll Do Customer Order Entry and Maintenance Manage assigned customer orders from receipt through shipment and completion. Review new purchase orders and revisions for completeness, accuracy, pricing, quantity, currency, delivery requirements, shipping instructions, payment terms, and other required information. Identify missing, conflicting, or unclear information and obtain clarification before processing. Enter and maintain customer purchase order demand accurately in the ERP system. Maintain accurate wanted dates, confirmed dates, pricing, customer references, order notes, and other required order information. Communicate new orders, revisions, cancellations, delivery changes, and special customer requirements to the appropriate internal departments. Confirm delivery information to the customer using verified internal information. Track open and upcoming orders and follow up when delivery commitments may be at risk. Process or redirect customer inquiries to the…

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