Customer Service Representative - Day Shift Job Details | GXO Logistics
GXO Logistics, Inc.GXO Logistics, Inc. is hiring a Customer Service Representative to support warehouse workflow and customer orders. The role coordinates warehouse duties, inventory, order documentation, freight data, and reporting.
Responsibilities
• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
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• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation
Skills
• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment
• High school diploma or equivalent
• 1 year of customer service experience
• 6 months of experience in a warehouse setting
Benefits
• Full health insurance (medical, dental and vision)
• 401(k)
• Life insurance
• Disability insurance
Company Overview
• Game-changing opportunities for our customers, employees and investors. Advanced automation that achieves logistics at full potential. It was founded in 2021, and is headquartered in Greenwich, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.gxo.com/.