Customer Service Representative

Benefits: Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Customer Service Representative – Manufacturing Pay: $22.00–$25.00 per hour Schedule: Weekdays with rotating Saturday coverage (a few hours as scheduled) Industry: Manufacturing Position Summary We are seeking a highly organized, detail-oriented Customer Service Representative to support customer relationships, order processing, and production coordination in a fast-paced manufacturing environment. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while maintaining accuracy. This position serves as a key liaison between customers and internal departments, including sales, production, purchasing, engineering, and shipping. Key Responsibilities Customer Service & Order Management Develop and maintain positive customer relationships through proactive communication and timely follow-up. Receive, review, and process customer purchase orders and order releases. Verify purchase orders for accurate pricing, lead times, quantities, and delivery requirements. Prepare and send order acknowledgments to customers. Monitor order status and provide customers with timely production and delivery updates. Address customer inquiries, concerns, and order discrepancies professionally. Production & Department Coordination Generate work orders and supporting documentation for production. Maintain and update production schedules, order tracking reports, and related records. Coordinate with sales, manufacturing, purchasing, engineering, and shipping departments to ensure timely order fulfillment. Expedite and track customer orders to meet delivery deadlines. Identify potential production delays and proactively communicate updates. Assist the sales department with customer requests for quotes, bid packages, and proposals. Shipping, Documentation & Quality Review shipment packing lists against customer purchase orders to ensure accuracy. Maintain accurate customer records, purchase orders, quotations, and production documentation. Demonstrate working knowledge of shipping documentation, including Bills of Lading (BOL) . Follow established company quality policies, procedures, and operational guidelines. Maintain a high level of accuracy and attention to detail in all documentation and transactions. Required Qualifications High school diploma or GED required. Minimum of 6 months of related experience in a manufacturing environment . Proficiency in Microsoft Excel, Word, and Windows-based applications. Working knowledge of Bills of Lading (BOL) and shipping documentation. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple tasks, prioritize responsibilities, and consistently meet deadlines. Ability to work independently with minimal supervision. Strong problem-solving skills and professional judgment. Ability to handle sensitive and confidential information appropriately. Willingness to travel locally for occasional customer site visits. Must be available to work rotating Saturdays for a few hours as scheduled. Preferred Skills & Experience Previous customer service experience in a manufacturing or industrial environment. Experience processing purchase orders, tracking shipments, and coordinating production schedules. Familiarity with manufacturing workflows, order management, and inventory processes. Experience communicating with production, shipping, and purchasing departments. Physical Requirements Ability to sit and work at a computer for extended periods. Occasional standing, walking, bending, and reaching. Ability to occasionally lift or carry items weighing up to 25 pounds. Ability to perform computer-based tasks requiring prolonged screen viewing. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job func…

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