Customer Service Representative

Job Responsibilities: Manage incoming customer inquiries via phone and email, ensuring timely responses. Order entry and customer management. Communicate effectively with customers regarding shipping and receiving updates. Analyze customer needs and provide appropriate solutions. Track and trace shipments, providing regular updates to customers Generate and manage necessary shipping documentation (BOLs, PODs, etc.) Handle customer inquiries and complaints, providing timely and professional resolutions. Perform other duties as assigned to support the operations team. Job Requirements: 1+ year of experience in a customer service role, preferably in transportation or logistics Proficiency in using phone systems for effective communication. Proficiency in transportation management software, Microsoft Office, Excel. Strong verbal and written communication skills to interact professionally with customers, drivers, and team members. Strong problem-solving skills and the ability to think quickly in fast-paced situations. Ability to work independently as well as part of a team in a fast-paced environment. Flexibility to work varying shifts, including evenings and weekends, as needed. To Apply: Please send your resume to hr@shipsaraixpress.com with the subject line: Customer Service Representative – Mississauga . ***PLEASE DO NOT CALL OFFICE***EMAIL ONLY HR@SHIPSARAIXPRESS.COM*** Job Types: Full-time, Permanent Pay: $34,000.00-$75,000.00 per year Benefits: On-site parking Ability to commute/relocate: Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred) Application question(s): What Transport Management Systems have you used previously, if any? Experience: Customer Service Representative: 5 years (required) Work Location: In person

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