Customer Service Representative (CSR) / Inventory Coordinator

Position Summary The Customer Service Representative (CSR) plays a key role ensuring a seamless customer experience by accurately processing orders, coordinating with logistics partners, and maintaining a high level of professionalism in all communications. Success in this role requires exceptional attention to detail, the ability to multitask in a fast-paced environment, and a consistent commitment to Wills Transfer Limited’s purpose and values. This is a permanent, full-time position that also includes support responsibilities within our Warehouse Management System (WMS). Key Responsibilities Customer Service Excellence Serve as the first point of contact for customer inquiries; respond promptly and professionally via phone, email, or in person. Process customer orders with a high level of accuracy; review and verify incoming documentation for completeness and correctness. Troubleshoot and resolve customer concerns; take full ownership of issues through to resolution. Act as a liaison between customers, warehouse staff, and third-party carriers to ensure timely and accurate shipments and receipts. Provide guidance and support to new coordinators and team members. Attention to Detail and Accuracy Ensure accurate entry and maintenance of data in systems such as SAP and Excalibur WMS. Conduct inventory investigations and cycle counts as required, ensuring integrity of warehouse records. Run and maintain reports, including KPIs and demurrage tracking, ensuring any discrepancies are proactively addressed. Assist with month-end closures and invoicing, ensuring all financial documents are complete and free of errors. Professional Communication and Relationship Management Communicate with external vendors, carriers, and drivers in a courteous and professional manner, representing the company with integrity at all times. Collaborate effectively with internal departments to meet customer needs and resolve service issues. Maintain a positive and solutions-focused attitude even when handling escalations or high-pressure situations. Safety & Compliance Follow all company policies and procedures, including Wills Transfer’s Code of Conduct and EH&S compliance standards. Work safely and support Wills’ commitment to health and safety by adhering to all SOPs and prevention guidelines. Demonstrate flexibility with work hours to support business needs, including overtime as required. Qualifications & Requirements Proficiency in SAP and Excalibur WMS preferred Strong organizational skills and high attention to detail Clear, professional communication skills (verbal and written) in English 1-5 years of experience in a warehouse or logistics environment preferred High school diploma required Work Environment & Culture At Wills Transfer Limited, we are driven by our purpose: To provide innovative logistics solutions that contribute to our customers’ success. We live by our values: People Matter, Do the Right Thing, Commitment to Excellence, and Be Good Stewards. You’ll thrive in a dynamic environment where collaboration, communication, and continuous learning are valued and rewarded. Wills is committed to being a fair and equitable employer, with employment decisions based on qualifications, business needs, and respect for every individual. Job Types: Full-time, Permanent Pay: From $22.50 per hour Benefits: Company events Company pension Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care Work Location: In person

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