Customer Service Representative (CSR)-HVAC & Plumbing| Dispatch & Customer Support

About the Role We are a family-owned plumbing and HVAC company seeking a dependable, customer-focused Customer Service Representative (CSR) to join our Customer Support and Dispatch team. We welcome candidates with experience in customer service, scheduling, dispatch, or other related fields. Industry experience is a plus, but not required for the right candidate. We’re happy to train someone who brings strong communication skills, a team-first attitude, flexibility, and a desire to keep learning. As a Customer Service Representative, you will act as the first point of contact for customers, supporting HVAC and plumbing service operations, managing incoming calls, and coordinating service appointments with technicians and dispatch. Key Responsibilities – Customer Service, Dispatch & Operations Support · Handle high-volume inbound calls in a customer service environment , providing professional customer support for plumbing and HVAC customers · Schedule, confirm, adjust HVAC and plumbing service appointments , working closely with technicians and dispatch · Enter and maintain accurate customer records, service notes, permit details, and job documentation in CRM and scheduling systems · Demonstrate flexibility and adaptability— priorities can change quickly , and this role requires the ability to adjust while staying organized and calm. · Communicate clearly and professionally with customers and internal departments, including estimators, administration, billing, and leadership, to help keep work moving smoothly. · Address customer concerns with empathy, professionalism, and solution-focused thinking. · Stay open to feedback, training, and new ways of working; demonstrate a genuine desire to learn and continue to building skills. · Support additional customer service, dispatch, and administrative tasks as needed. Core Skills & Keywords · Customer Service Representative (CSR) experience · HVAC customer service and plumbing customer support · Dispatch coordination and scheduling · High-volume phone environment · CRM software, scheduling systems, and data entry · Multitasking in a fast-paced service environment · Conflict resolution, customer advocacy, customer satisfaction Required Qualifications · High school diploma or GED · 2+ years of experience in Customer Service, Dispatch, Scheduling, Customer Support , or a related role · Prior experience in HVAC, Plumbing, Home Services, or Field Service Dispatch preferred · Strong phone etiquette and professional communication skills · Comfortable using computers and learning new software and systems Why You’ll Love Working Here We’re a family-owned plumbing and HVAC company, not a corporate call center. Our team has been serving customers for over 75 years, and we believe strong relationships, dependable service, and doing right by people are at the heart of that legacy. · You’re more than a headset, you’re a trusted part of the team · Your experience in customer service, dispatch, and scheduling is respected · Leadership is accessible, supportive, and hands-on · We value calm communication, teamwork, and doing right by customers · Schedules are consistent, expectations are clear, and wins are recognized · We’re open to training the right person and supporting continued learning and growth. Our Customer Service Representatives play a critical role in keeping our HVAC and plumbing operations running smoothly. When customers call in stressed or uncomfortable, you have a steady voice that helps them feel taken care of. If you enjoy meaningful customer interactions, teamwork, and working for a company that values long-term relationships, this is a place where you can build a career, not just work a job. Pay Range & Compensation · Base hourly pay: $18.00&ndas…

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