Customer Service Representative

Why Work for Canada Cartage Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers. Position Summary The CSR would be the first point of contact for our customers. Your responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise. Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients. . Location: Winnipeg, MB Schedule: Mon – Fri 7:00 AM to 3:30 PM What you will do Responsible for confirming charges on Inter Branch Invoices and reporting any discrepancies to Accounts Payable or the Office Manager in a timely manner Within the CSR classification and after training, must be prepared to cross-train and may be required to perform the duties of other CSR positions Responsible for accurately entering inventory into the WMS in a timely manner, and ensuring paperwork is sent off to the customer for backup Responsible for accurately entering orders into WMS and given to warehouse personnel to pick Communicate any discrepancies from the order and/or receiving to the customer and attempt to come to an agreeable conclusion. Disagreements should be reported to the Office Manager Generate invoices and relate all pertinent information to the Office Manager Ensure accuracy of all invoices, attached backup if required, and email in a timely manner Ensure all monthly charges are accurately entered in the WMS by the month end deadline date Report any shipping/receiving errors and/or revenue adjustments to the Office Manager Respond to customer requests and complaints as soon as possible and relay the information to the Office Supervisor or their designate Ensure customer and product profiles are updated in the WMS as changes occur In conjunction with the CSR at the Control Desk, ensure all orders are processed and pertinent information is recorded on the Bill of Lading Ensure that all documents within their control, relating to Customs Bonded activity is maintained In conjunction with the Warehouse Supervisor and when required, ensure that the results of physical inventories are completed and reported to the customer. Any inventory discrepancies will be reported to the customer to determine what adjustments (if any) should be made Maintain accurate monthly file information for accounts Enter KPI data into the Database as required What You’ll Bring A minimum of 2 year of CSR experience Have a general working knowledge of common office software, including Outlook, MS Office programs, and MS Access; Previous experience using Warehouse Management Software an asset Must be bondable and legally able to work in Canada Along with the following Skills & Competencies: Strong communication skills both oral and written Strong time management and prioritization skills Strong attention to detail and accuracy Proficient in the following Microsoft Office programs: Word and Outlook Intermediate excel skills Strong leadership skills Why People Love Working at Canada Cartage Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to gro…

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