Customer Service Representative/Account Specialist

Customer Service Representative / Account Specialist Do you thrive in a work environment where you never have the same day twice? If so, CWC Logistics is looking for you!! The CSR / Account Specialist is a pivotal role in ensuring successful warehouse operations are completed. This person guarantees that all document processing, administration, customer service and tasks are completed accurately and on time to ensure the warehouse runs successfully! The CSR / Account Specialist is a diverse role ranging from: · Internal and External Customer Service Walk in clients, vendors, applicants, etc. Fielding phone calls Responding and processing emails Answering and addressing customer’s requests Communicating via phone and e-mail Data entry – changes in customer requirements and orders · Manage customer relationships · Scheduling all shipments – in and outbound · Order & receipt processing · Auditing Order accuracy Billing charges accuracy · Identifying and coordinating special shipping/receiving requirements · Compiling advance shipping notices from customers · Batching orders for release to the warehouse operations · Prioritizing multiple tasks and duties in a fast-paced environment · Performing such other duties as temporarily or permanently assigned Skills & Environment · Enjoys the demand of daily challenges and thrives in engaging with difficult customers · Self-sufficient solutions provider · Customer-driven! Must me able to manage customer demands with timely and urgent completion · Multiple customer relationship management · Ability to learn and retain information/direction, as well as provide direction in a fast-paced office & warehouse environment · Proficiency in Microsoft Office – Excel, Word, Outlook · Extremely detail oriented – ability to quickly and accurately process data · Strong verbal and written communication skills · Proven ability to take ownership possess a positive, can-do attitude as a team player · Experience utilizing a warehouse management system is highly desired. Qualifications · Minimum of High School Diploma or GED · Experience with warehousing/logistics/manufacturing order management is highly desired · 2+ years’ experience in a fast-paced office environment · 3+ years’ experience with Microsoft Windows / Office Software · Ability to work and drive work flow independently while maintaining a team environment · WMS knowledge / operation experience is strongly preferred · Must be flexible to an 8-10 hour schedule with overtime as needed Have basic mathematical skills including addition, subtraction, multiplication, division, and percentages without use of a calculator. Interact professionally with all client suppliers, customer representatives, team members and those from external organizations environment and while interacting with team members, supervisors, customer representatives, and others. Submit to pre-employment screening including, but not limited to: employment verification, drug screening, background screening, skills assessments and interviews. Have dependable transportation and be punctual. CWC Logistics was founded in 1971 and is family owned and operated out of Fort Wayne, Indiana. We offer an excellent benefit package including: medical, dental, vision, profit sharing, 401K and vacation, as well as other benefits and perks. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Education: High school or equivalent (Required) Work Location: In person

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