Customer Service Representative

Company Description With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company. Job Description Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The hourly wage for this position ranges from $22.00 - $27.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary: The Customer Service Representative is responsible for executing end-to-end customer order and service support activities for assigned accounts or regions. This role manages order entry, issue resolution, and cross-functional coordination to ensure accurate and timely delivery of products and services. Acting as a primary point of contact, the Customer Service Representative proactively monitors order activity, communicates updates, and collaborates with Sales, Service, Supply Chain, and Finance to support customer commitments. The role contributes to customer satisfaction, data integrity, and operational performance while identifying opportunities to improve processes and service delivery. Essential Functions: Serve as the primary point of contact for assigned customers, ensuring responsive communication and effective management of incoming inquiries Execute the lifecycle of customer orders from entry through fulfillment, including coordination and follow-through Enter and manage customer orders in ERP systems with a high degree of accuracy and timeliness Monitor open orders, backlogs, and delivery commitments; proactively communicate risks, delays, and updates Coordinate with Sales, Supply Chain, Field Service, and Finance to resolve customer issues and align commitments Partner with Field Service teams to align parts, service needs, and customer expectations Ensure alignment between customer requirements, system data, and execution by validating order details, service needs, and delivery expectations upfront to ensure data integrity and accurate order execution Investigate, track, and support resolution of billing discrepancies, pricing issues, customer claims, and open inquiries through completion Support quoting activities and validate pricing to ensure order accuracy and revenue integrity Identify process gaps or recurring issues and recommend improvements to enhance efficiency and customer experience Contribute to KPI performance (e.g., order accuracy, response time, backlog resolution) and support continuous improvement initiatives Qualifications Education: High School Diploma or GED required; Associate degree preferred Experience: 2+ years of customer service or order management ex…

View the full posting and apply