Customer Service Representative

About the Role Under the supervision of the Order Service Supervisor, the Customer Service Representative processes, releases, prepares documentation packages, and invoices orders for Riviana’s domestic and export shipments for assigned customers. What You’ll Do: Reviews inbound orders verifying established order parameters are met (i.e., weight, pricing, promotions, and lead-time). Recaps to management customers who are repetitively out of compliance with requirements. Communicates to brokers, customers, and Sales Administration any pricing and/or promotion discrepancies identified on orders. Resolves issues prior to releasing orders for shipment. Creates outbound deliveries for EDI transmission to 3PLs. Deliveries for plant shipments are created by the plants. Reviews billing due lists for pricing and brokerage accuracy prior to scheduled job run times. Reviews Outbound Reports from distribution centers and Unshipped Orders for internal plants daily. Monitors on-time shipment of pending deliveries and assists in resolving delivery issues (short shipments, missed delivery appointments, etc.). Advises the Operations Planning team of upcoming promotion exception volume communicated by customers or field sales. Works with the Operations Planning team to resolve potential out-of-stock situations when shortages occur. Communicates product availability issues to Trade Marketing, brokers, and customers. Assists other Order Service personnel with order processing during peak sales periods. Submits new customer master record requests and revisions to the Order Service Supervisor for coordination with other disciplines within the company. Performs other duties as assigned by management. What We’re Looking For: Bachelor's degree or three to five plus years of work experience with domestic shipments. Data entry experience with Order Service, Supply Chain, SAP, and EDI is a plus. Experience coordinating with plants on production schedules. Strong written and verbal communication skills to interface with disciplines within the company, distribution centers, brokers, customers, and others. Proficient in Microsoft Excel. Excellent team skills. Ability to multi-task and follow up on open work issues. You’d Be a Great Fit If You: Are comfortable working in an office environment and using standard office equipment. Can sit for extended periods, work at a computer, and communicate with internal and external contacts throughout the workday. Have the visual ability to read, review, and evaluate information accurately. Can communicate effectively through various methods, including email, phone, and in-person conversations. Have the ability to type and operate a computer keyboard. Can meet the physical requirements necessary to perform the essential duties of the position. Are bilingual (a plus) What We Offer: Competitive Salary: A salaried compensation package based on experience and qualifications. Comprehensive Benefits: Access to company-sponsored benefits to support your health and well-being. Retirement Planning: A 401(k) retirement savings plan to help you plan for your future. Career Development: Opportunities to expand your skills, develop professionally, and grow within the company. Meaningful Work: Opportunities to share ideas, solve problems, and help improve the company.Team Environment: Work with supportive colleagues who value teamwork, new ideas, and shared success. Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, re…

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