Customer Service Representative
Ingersoll-RandBH Job ID: 5450 SF Job Req ID: 21234 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job title: Customer Service Representative Location: Ivyland, PA – Onsite About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview The Customer Service Representative supports the Milton Roy team in Ivyland by processing orders, assisting customers, and coordinating order flow within a manufacturing environment. This onsite position provides customers with accurate information about pricing, product availability, order status, and delivery schedules. The Customer Service Representative will partner with Sales, Production, Planning, Application Engineering, Supply Chain, and Finance to resolve customer concerns and support timely order fulfillment. Candidates should bring professional communication, computer proficiency, attention to detail, and the ability to manage competing priorities while following safety, quality, and operating procedures. Responsibilities • Process and manage daily customer orders and business transactions, reviewing information for accuracy and compliance before entry. Monitor order progress and coordinate with Planning and Production to communicate delivery dates, address delays, and accommodate urgent requests. Respond to customer inquiries regarding pricing, availability, product details, and order status. Process claims, product returns, and cancellation requests, coordinating with customers, suppliers, and internal teams as needed. Resolve customer complaints and assist Finance with investigating customer disputes. Maintain clear communication between customers, Sales, Supply Chain, Operations, and other internal teams. Complete tracking logs and order documentation accurately, record issues, and update standard work procedures as needed. Participate in cross-functional discussions to identify process improvements and support customer service, production, and quality objectives. Participate in customer service, product, and monthly environmental, health, and safety training. Follow applicable ISO requirements, company policies, safety procedures, and 5S practices to maintain a safe and organized work environment. Requirements • High school diploma or GED. At least one year of customer service experience. Order entry system and data entry skills. Proficient computer skills, including navigating business applications and using Microsoft Outlook, Word, and Excel. Core Competencies • Customer Service: Ability to understand customer needs, respond professionally, and follow through on requests. Communication: Ability to provide clear, accurate updates to customers and internal teams. Accuracy and Documentation: Ability to review information, enter orders, and maintain complete reco…