Customer Service Representative

Job Title: Customer Service Representative Location: San Fernando, CA | Onsite Employment Type: Full-Time | Temp-to-Hire Schedule: Monday–Friday, 8:00 AM–4:30 PM Compensation: $22.00–$25.00 per hour ________________________________________ Company Overview: For over six decades, this organization has built a strong reputation as a trusted and innovative partner in the flavor and juice processing industry, remaining dedicated to understanding the unique needs of clients and delivering high-quality results through expertise and resources. As the company continues to grow, they stay committed to leading the industry in flavor and juice processing services. ________________________________________ Job Summary: The Customer Service Representative is responsible for maintaining positive customer relationships while ensuring accurate and timely order processing and fulfillment. This role works closely with customers and internal departments to coordinate orders, provide updates, resolve customer concerns, and support efficient operations. The ideal candidate is detail-oriented, organized, and proactive, with strong communication and problem-solving skills and a commitment to delivering excellent customer service. ________________________________________ Key Responsibilities: Accurately and efficiently enter customer purchase orders received via email, fax, and Electronic Data Interchange (EDI). Monitor customer orders throughout the fulfillment process to ensure accuracy and timely delivery. Proactively identify, investigate, and resolve order discrepancies and customer concerns. Anticipate potential issues and escalate situations to management when necessary. Provide consistent follow-up on customer orders, identifying and addressing delays or potential problems. Communicate directly with customers regarding order status, delivery updates, and account information. Maintain accurate and up-to-date customer account records. Collaborate with the Sales Department to provide customer support and order-related assistance. Coordinate with Production, Shipping & Receiving, and Quality Control to ensure customer requirements are met. Monitor work order status and communicate updates to appropriate departments. Document and track customer complaints, ensuring timely communication and resolution. Identify opportunities for process improvements and recommend solutions to improve customer satisfaction and operational efficiency. Demonstrate strong organizational, planning, and communication skills while managing multiple priorities. Maintain accuracy and attention to detail while working under tight deadlines and in high-pressure situations. Meet established performance standards and keep management informed of significant customer or operational concerns. Maintain regular, reliable, and punctual attendance. Perform additional duties as assigned by the Customer Service Supervisor or Manager. ________________________________________ Qualifications Required: Minimum of 2–3 years of customer service experience. Strong written and verbal English communication skills. Proficiency in Microsoft Office Suite, particularly Microsoft Excel. Strong mathematical and analytical skills. Excellent attention to detail, accuracy, and follow-through. Strong problem-solving skills and ability to resolve customer concerns professionally. Ability to prioritize multiple responsibilities and meet deadlines. Strong organizational and time-management skills. Ability to learn quickly and adapt to a fast-paced work environment. Ability to work independently and collaboratively within a team. Strong interpersonal skills and commitment to providing exceptional customer service. Preferred: Customer service experience within a manufacturing or supply chain environment. Experience with order fulfillment, order processing, and customer purchase orders. Familiarity with production, shipping, receiving, and inventory-related processes. Experience using Ent…

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