Customer Service Representative

We are seeking an organized, detail-oriented professional with strong communication skills who thrives in a fast-paced, international environment. In this role, you will play an important part in managing customer orders from entry through delivery, coordinating shipping and distribution activities, and providing responsive support to our customers. You will work closely with internal teams and external partners to ensure accurate, timely order fulfillment and an excellent customer experience. Your responsibilities: End-to-end Order Management: capturing and maintaining customer orders in SAP HANA. Aligning with internal stakeholders (e.g. Supply Chain, Logistics, Accounting), coordinating timely processing, and preparing shipping processes including invoicing. Monitor and manage the order backlog, including coordination with various points of contact. Customer communication: sending order confirmations and invoices, collecting necessary shipping documents, clarifying delivery details, and proactively supporting our customers. Shipping and export handling: creating, reviewing, and managing all relevant shipping, export, and customs documents in compliance with legal and internal guidelines. Logistics coordination: close collaboration with external logistics service providers to ensure smooth and on-time delivery, including tracking and escalation management. Inventory management: overseeing the daily operation of the warehouse, monitoring stock levels and communicating with Supply Chain to ensure timely replenishment, working to prevent both shortages and overstocking. Dispatch sample orders to customers and conduct sample inventory. Creation of purchase orders for intercompany shipments. Complaint handling. Continuous process improvement: contributing to the optimization of existing processes in Order Management and Distribution to increase efficiency and customer satisfaction. Required qualifications: · High school diploma or equivalent required. Relevant education, training, or professional experience in customer service, order management, logistics, or a related field is preferred. Preferred 5 years of professional experience in order management, customer service, or international distribution. Solid knowledge in creating and reviewing shipping, export, and customs documents. Experience working with external logistics service providers and international shipping processes. Proficient in SAP SD (preferably SAP HANA) and MS Office. Strong communication skills and a customer-oriented mindset. Structured and independent work style with high attention to detail. Team player with cross-functional thinking. Resilience and flexibility in a dynamic environment. · Bilingual English/Spanish required required due to regular communication with customers and business partners. Work location: Florham Park / NJ 07932 / On-site Pay: $58,000.00 - $62,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Work Location: In person

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