Customer Service Representative

LOCATION Regina, SK, CAN, S4W 0E6 COMPANY BASF Agricultural Solutions Canada Inc. JOB FIELD Logistics & Supply Chain Management JOB TYPE Permanent JOB ID 145568 FLEXIBLE WORK OPTIONS Hybrid Now hiring! Customer Service Representative Regina, Saskatchewan We are looking for a Customer Service Representative to join our Agricultural Solutions team in Regina. Welcome to BASF We are BASF in Agriculture and everything we do, we do for the love of farming, and the biggest job on Earth. We are an internationally successful company of the BASF Group. Our solutions are purpose-designed for different crop systems. Connecting seeds and traits, crop protection products, digital tools and sustainability approaches, to help deliver the best possible outcomes for farmers, growers and our other stakeholders along the value chain. With teams in the lab, field, office and in production, we do everything in our power to build a sustainable future for agriculture. #ForTheLoveOfFarming #TheBiggestJobOnEarth #AgEmployerOfChoice Here you can gain more insight into our Vision at BASF Agricultural Solutions! As a Customer Service Representative, you create chemistry by... Managing assigned customer orders and inquiries across the order-to-cash process, from order receipt through delivery and billing, while validating customer, product, quantity, pricing, availability, plant, delivery, transportation, commercial-program and purchase-plan requirements. Investigating and resolving order, delivery, pricing, billing, credit/debit, return and system exceptions by coordinating corrections with customers, Sales, Supply Chain, warehouses, logistics providers, Finance, Credit, Tax, Master Data, Quality and IT, and escalating approval items with complete supporting information. Managing product-quality complaints and non-conformances, including NCM creation, customer and Sales follow-up, return requirements, pickup coordination, replacement or credit processing, documentation and closure in the applicable systems. Monitoring customer commitments and assigned work through reports, trackers, shared mailboxes, portals and system worklists; validating data integrity; following up on open items; and providing accurate status updates that support shipments, reconciliation, audits and customer decisions. Contributing to process improvement and digital transformation through user testing, issue documentation, feedback, automation, templates, reporting tools and adoption of approved digital solutions. Maintaining procedures, templates and reference materials; sharing knowledge; training new Customer Service Representatives, contractors, co-op students and colleagues; and participating in customer visits, business events, projects, training and other operational activities as assigned. Serving as the primary point of contact for assigned strategic channel partners, including distributors, wholesalers, and retailers, while collaborating closely with Sales and cross-functional teams. The role focuses on complex order-to-cash and commercial support activities for business customers and is distinct from a consumer-facing call center environment. If you have... A post-secondary diploma or certificate in Business Administration, Supply Chain Management, Commerce, Agriculture, Agribusiness or a related field; a bachelor’s degree in Business Administration, Supply Chain Management or a related field is considered an asset. At least three years of experience in customer service, order management, supply chain, logistics or commercial operations, including two years of experience with order-to-cash processes in SAP; agricultural industry experience is considered a strong asset. Working knowledge of order-to-cash and supply chain processes, including order management, pricing, delivery, warehousing, billing, returns and credits, along with experience using ERP systems, CRM platforms and ordering portals. Proficiency with Microsoft 365 applications, including Excel, Outlook, Te…

View the full posting and apply