Customer Service Representative - 1 Unilingual and 1 Bilingual (English/French)

Loading Back to search results Apply By: Monday, November 9, 2026 11:59 pm EST Customer Service Representative - 1 Unilingual and 1 Bilingual (English/French) Job ID: 250332 Posting status: Open Organization: Ministry of Public and Business Service Delivery and Procurement Division: ServiceOntario City: Ignace Position(s) language: Both English and bilingual Job term: 2 Temporary - contract up to 12 months, with possible extension Job code: 95423 - Customer Service Rep 2 Salary: $28.81 - $33.40 Per hour* *Indicates the salary listed as per the OPSEU Collective Agreement. Meaningful Service. Real Community Impact. Join ServiceOntario's dynamic team in Ignace and play an important role in supporting your community through every customer interaction. ServiceOntario connects people to essential government services, and this position places you at the heart of that work. With structured training and a supportive team environment, you'll build valuable public service skills while contributing to services that Ontarians rely on every day. Learn more about this dynamic and exciting role! There are two positions available: 1 temporary full-time bilingual vacancy for up to 12 months with possibility of extension 1 temporary part-time unilingual vacancy for up to 12 months with possibility of extension (20 hours per week) About the job As part of the team, you will help deliver front-line customer service by providing accurate information and support for a range of government programs and services. Work is varied and customer-focused, with each interaction offering the opportunity to help members of the public navigate important services. In this role, you can expect to: provide quality front counter customer services in person by delivering timely and accurate information related to government programs, products, and services process applications and renewals collect payments and issue receipts resolve customer inquiries stay current on policies and procedures Interested in learning more? Join our optional information session to hear about the role and ask questions, November 3 at 1:00 p.m. Attendance is optional and will not affect your application. Please register here What you bring to the team Mandatory requirements For the bilingual position only. You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire. Customer Service Experience You are someone who enjoys helping people and solving problems. You bring: a customer focus to provide optimum service, explain information clearly, resolve customer inquiries, and find solutions that result in a positive customer experience thinking and problem-solving skills to probe for information, assess situations, determine customer needs, and take appropriate action computer proficiency and ability to use Microsoft Office, database programs, and job-specific or specialized equipment communication skills to explain guidelines and procedures, respond to customer questions, and write clear, concise correspondence, while using judgement, tact, empathy and patience math skills to handle cash and process transactions using cash registers and point of sale machines a collaborative approach and the ability to work well with colleagues in a team environment Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate! How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is acc…

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