Customer Service Representative

Affinity Shipping is specialized in servicing international logistics solutions, including freight forwarding, air & sea, import & export, customs brokerage, local distribution, warehousing. Our preferred candidate has a positive energy, works well under pressure, and is able to balance and prioritize the day-to-day operations. Job Description: - Produce and process data/documents for import shipments ocean and air (occasionally export). - Coordinate with vendors and carriers to provide timely and excellent service to clients and partners - Develop relationships with customers and generate new business - Solicit new customers to promote and expand Affinity Shipping brand - Proactively handle any day-to-day challenges - Build and maintain customer relationships by providing superior customer service - Present customers with creative cost-effective transportation solutions and offer recommendation as well as options to tailor each customer’s needs - Negotiate rates with both customers and vendors to increase profit. - Work in a team environment to meet business needs - Prepare and maintain accuracy of all related documents, monitor status of shipments, and keeping customer updated - Assisting AR with tracking payments from customer base Experience & Skills Requirement - Minimum of 1 year in Sales or Customer Service is preferred - Competitive energy and passionate spirit - Strong negotiating and problem-solving skills - Strong organization and prioritization skills - Good communication and customer service skills - Work well independently as well as with a team in fast-paced environment - Proficient in MS Office Excel and Outlook Pay: $40,800.00 - $47,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Language: Mandarin (Required) Ability to Commute: Diamond Bar, CA 91765 (Required) Work Location: In person

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