Customer Service Rep -Will Call

At Ben E. Keith Company, our legacy is strong—and our future is even stronger. For more than a century, we’ve been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas. But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact—because when our people succeed, so do our customers and our business. Since 1906, that’s been our promise. Job title: Customer Service Representative – Will Call Effective Date: 11/3/2026 Work Location: Food Hours: 7:30 am to 4:00 pm Division/Department: Customer Service Reports to: Receiving Supervisor Full-time Part-time Exempt Non-exempt Position Summary and Responsibilities: This position is one of direct contact with customers. This position has to be knowledgeable and aware of all products in inventory. Interact directly customers both in person and by telephone, to provide information in response to inquiries regarding products and services and resolve complaints. Responsible for taking and entering orders at will call center in person, phone, computer and facsimile. Properly selects customers' orders and assist customers with loading product. Responsible for petty cash box. Compile all sales invoices and paid vouchers and balance on a daily basis. Return cash box to safe at end of the day. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. Must be able to handle large amounts of both incoming calls regarding products and in-person orders. Contact customers as needed regarding orders, additional products and services, in an effort to increase sales. May assist with contacting customers of DSR’s on vacation, etc. Research records in computer or hard copy files to retrieve information related to customers, vendors, or DSR's. Responsible for working up employee purchases and send to Payroll Clerk. Work up gas and charge tickets out of cash box, and send to Accounts Payable. Ensure U.P.S. orders are ready to go. Responsible for the up-keep of the customer service office. During non-peak times clean customer service area to ensure area is properly maintained. The Will Call office is one with public access therefore, must be maintained in a presentable manner. Document customer complaints, and forward to your supervisor for immediate resolution. Follow up to assure satisfactory resolution. Be knowledgeable of product lines, DSR schedules, delivery schedules, current promotions, and information needed to handle customer inquiries. Check product dates on each item for freshness. Check with Buyers and Management to see if any special cutting is required for the day. Responsible for maintaining list of team members who requested and been issued a key to the gate at the pond. Receive payment of $8.00 for key. Must possess and demonstrate a helpful, friendly, courteous, kind, and trustworthy attitude toward customers and co-workers. Serve as primary for processing Direct Mail Orders for shipment. Check Target Data Systems and Direct Mail Order website for orders to be filled. Match orders from Target to the DMO website. Print pack tickets for DMO and select orders to be packed. Place product in freezer for four hours. Begin packing process for DMO by selecting appropriate shipping containers and material, pull product from freezer location, place product and gel packs in appropriate shipping container, weigh each packed container, print shipping label and place on correct location of each shipping container, continue previous steps until all product to be shipped has been packed and labeled, run UPS end of day summary. Place all packed containers and summary report in assigned location for pick up. Take inventory of all packing materials to in…

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