Customer Service Rep / Logistics Coordinator

Crystal by Design is a family-owned small wholesale business specializing in crystal and glass awards and gifts. We serve retailers and businesses throughout the United States and internationally, operating from a facility that includes a 20,000-square-foot warehouse. You will serve as the primary point of contact for our customers while helping coordinate daily orders, shipments, and office operations. Key Responsibilities Respond to customer phone calls and emails in a friendly, professional, and timely manner. Assist customers with product inquiries, inventory availability, pricing, and quotations. Accurately enter, process, and manage customer orders. Coordinate with our warehouse team to ensure orders are prepared and shipped correctly and on schedule. Quote, arrange, and schedule shipments, communicate with shipping carriers, and assist with tracking and delivery inquiries. Handle customer claims, returns, and order-related issues. Process customer payments and assist with basic accounts receivable tasks. Maintain accurate customer and order records. Perform other general administrative and clerical tasks as needed. Qualifications and Skills Excellent written and verbal communication skills. Strong organizational and time management skills, with the ability to prioritize multiple tasks. Exceptional attention to detail and accuracy, especially when processing orders and customer information. Strong basic math skills and confidence working with numbers, including calculating invoice totals, shipment weights, and assisting with light accounting tasks such as accounts receivable. Proficiency with computers, Microsoft Office, and general office equipment. Strong problem-solving abilities and a willingness to take initiative. A friendly, patient, and professional attitude when assisting customers. Ability to work mostly independently while also collaborating with management on occasion. Willingness to learn our extensive product catalog and internal processes. Previous experience in customer service, order processing, or office administration. High school diploma or equivalent required. Spanish fluency is a plus, but not required. A Note About Our Office We have a lovable 50 pound office dog who may occasionally be present in the office. He may bark at his surroundings and is a little cautious when meeting new people, but he warms up with time. Applicants should be comfortable around dogs. Job Type: Full-time Pay: $22.00 - $25.00 per hour Expected hours: 37.5 per week Benefits: 401(k) 401(k) matching Health insurance On-the-job training Paid time off Language: Spanish (Preferred) Work Location: In person

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