Customer Service Rep/Dispatcher

Modern Air Mechanical is hiring! We are adding to our team and need someone who LOVES customer service! This is an in-office, desk position with majority of the customer service over the phone, email, and walk-in's. Job duties and requirements: - Excellent phone skills and customer service experience - Able to solve customer problems and issues, look up account info, take payments over the phone and email, schedule work daily with customers for a full crew of technicians and installers - follow up with customers after jobs and repairs are completed to ensure satisfaction - Heavy computer work- 8 hours/day on computer- dispatching, email, calendar, scheduling appointments, - Filing, faxing, copying, printing and other clerical duties daily and weekly - Opening work orders, dispatching technicians and installers, updating customer accounts - Bookkeeping duties include: deposits, posting receipts to customer accounts, purchasing through PO system, batching packing slips/receipts with vendor invoices for AP, AP check runs, - Quoting customers for HVAC repairs, installation projects - both commercial and residential - Heavy focus on INVENTORY - maintain 100% accurate inventory across 12 service vehicles and warehouse stock locations through weekly inventory cycle counts, inventory audits, etc. - Other office duties as assigned Required experience: - Min. 3 years customer service experience - Min. 2 years experience in office environment - Min. 2 years office phone experience, handling up to 10 inbound phone lines yourself - Computer skills: typing at least 35 WPM, email, MS Excel, Outlook, Word, etc. Schedule is Mon-Fri, 8-5PM Job Types: Full-time, Part-time Pay: From $25.00 per hour Experience: Office: 3 years (Preferred) Customer service: 3 years (Preferred) Microsoft Office: 3 years (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person

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