Customer Service & Purchasing Coordinator

Reliable Industrial Supplies Customer Service & Purchasing Coordinator Reliable Industrial Supplies is looking for a highly organized, detail-oriented Customer Service & Purchasing Coordinator to work directly with our VA Hospital customers. We work almost exclusively with U.S. Department of Veterans Affairs (VA) hospitals and healthcare facilities. This position plays an important role in helping VA facilities source and receive the medical, industrial, maintenance, and other products they need. The ideal candidate should be enthusiastic about supporting VA facilities and the people who serve our nation’s veterans. You will communicate directly with VA customers while managing orders from the initial request or purchase order through sourcing, purchasing, shipping, invoicing, and final delivery. This is a hands-on role for someone who is organized, resourceful, comfortable working independently, and complex problem solving. Requirements Must be able to lift/carry 50lbs High School Diploma (or Equivalent GED) Must be legally authorized to work in the U.S Must have a valid Drivers License and clean driving record Must be able to communicate effectively in English. Both verbally and in writing. Be dependable, organized, and able to manage multiple tasks and orders simultaneously Join Reliable Industrial Supplies This position is ideal for someone who wants more than a traditional customer-service role. You’ll become involved in the entire order process, from receiving a request from a VA facility and researching the product to purchasing, shipping, invoicing, and confirming delivery. If you are dependable, highly organized, comfortable with detailed administrative work, and excited about supporting VA hospitals and the facilities that care for our nation’s veterans, we encourage you to apply. The right candidate is: Highly motivated and enthusiastic about working directly with VA hospitals and facilities. Extremely detail-oriented and comfortable double-checking their work. Organized and able to manage multiple customer orders at the same time. A strong written and verbal communicator. Professional and comfortable speaking with VA customers, vendors & manufacturers A resourceful problem-solver who enjoys researching products and finding answers. Able to follow established procedures while knowing when to ask for assistance. Reliable, responsive, and able to follow tasks through to completion. Comfortable working with numbers, pricing, invoices, and spreadsheets. Able to work independently while communicating effectively with the team. Computer & Administrative Skills Experience or comfort with the following is helpful but we are willing to train the right person if needed. QuickBooks, Microsoft Excel Spreadsheets Email and electronic file organization Online vendor and manufacturer websites UPS and FedEx shipping systems Product and inventory research Data entry and order tracking Previous experience with VA facilities, government purchasing, medical supplies, industrial supplies, purchasing, distribution, logistics, or customer service is a plus, but is not required. This Position Is a Good Fit If You… Are genuinely interested in working with and supporting VA facilities. Like figuring out where to find hard-to-source or unusual products. Enjoy helping customers get what they need quickly and accurately. Are naturally organized and notice small details. Don’t mind switching between phone calls, emails, spreadsheets, purchasing, research, and order processing throughout the day. Take ownership of your work and follow tasks through to completion. Are comfortable asking questions when something doesn’t look right. Enjoy a fast-moving environment where every order can be a little different. Why This Role Matters Our VA hospital customers depend on us to locate products, provide accurate pricing, process their orders, coordinate purchasing and shipping, and keep them informed from start to finish…

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