Customer Service & Purchasing Coordinator

About RIKUTEC America RIKUTEC America is part of the RIKUTEC Group, a family-owned German manufacturer of blow-molded packaging. From Anderson, SC, we supply high-purity intermediate bulk containers (IBCs), drums, and dispensing accessories to the semiconductor and specialty chemical industries across North America. Our products are made in Germany; our customer service, purchasing, and warehousing happen here. The Opportunity We are looking for a dependable, detail-oriented Customer Service & Purchasing Coordinator to manage day-to-day sales administration, customer service, and purchasing activities from our Anderson office. You will be a key contact for customers and work closely with our plants in Germany. This is a hands-on administrative role in a small team, with responsibility for accurate order processing, timely follow-up, and coordination with colleagues throughout the order process. You will report to the Operations Manager. What You Will Do Sales Administration & Customer Service Respond to customer inquiries about products, pricing, availability, order status, and lead times Process customer orders, prepare order confirmations, and issue invoices Follow up proactively on open orders and customer requests Purchasing & Supplier Coordination Prepare and process purchase orders for customer requirements and inventory replenishment Communicate daily with our plants in Germany about lead times, availability, and production schedules Track outstanding purchase orders and review supplier confirmations and invoices for accuracy of prices, products, and quantities Coordinate inventory replenishment with the Warehouse Manager Administrative Support Maintain accurate records in our ERP system (Sage) and support routine office administration Identify practical ways to improve administrative workflows What You Bring 2+ years of experience in sales administration, customer service, purchasing, order management, or related office work Strong organization, attention to detail, and the ability to prioritize independently Clear written and verbal communication with customers and suppliers Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams) A reliable, proactive, customer-focused approach and comfort working in a small team High school diploma or GED required; associate degree or business-related education preferred German Language Skills Are a Strong Plus We work with our parent company and plants in Germany every day, so German language skills are a strong plus for this role. You will have regular opportunities to use your German when coordinating with colleagues in Germany. Whether you are learning German or speak it fluently, please tell us about your skills in your application. German is not required; English-only candidates with the right experience are equally welcome. Also Helpful, But Not Required Experience with Sage or another ERP system Experience working with international suppliers or import logistics Background in manufacturing, chemicals, or industrial packaging Schedule & Location Monday–Friday, 8:00 AM–5:00 PM On-site at our office in Anderson, SC Compensation & Benefits $21 - $26 per hour Health insurance, incl. dental and vision 401(k) with company match Life insurance Paid vacation and other paid time off (PTO) Paid holidays Why Join Us? Take ownership of a varied role in an established international company with a stable customer base and a growing U.S. presence. You will work closely with a supportive U.S. team and colleagues in Germany, with opportunities to develop your skills and take on additional responsibilities as we grow. Interested? Apply through Indeed with your resume. A short note on why this role interests you is welcome but not required. We look forward to hearing from you. RIKUTEC America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or…

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