Customer Service/Parts Specialist

Pay: From $24.00/hr commensurate with experience JOB DESCRIPTION: Overview: Magnum Shielding Corporation is seeking an experienced Parts Specialist / Customer Service representative to join our team in Rochester, NY. For more than 40 years, Magnum Shielding has manufactured high-quality motorcycle components (brake lines, control cables, handlebars, etc) for Harley-Davidson Motor Company, warehouse distributors, dealers and individual enthusiasts. Our Parts Specialists work directly with our customers to identify the correct products for their motorcycles, answer fitment and application questions, troubleshoot issues, process orders, and coordinate directly with our on-site production and management teams. We are looking for a focused detail-oriented individual who understands the importance of getting the right part for the right application. Previous motorcycle experience is not required, however any experience with automotive parts, powersports, dealership parts departments, aftermarket automotive products, or another parts/fitment-focused environment is a plus. Responsibilities Assist customers by phone, email, and in person with product selection, fitment, ordering, and troubleshooting Enter and process sales orders, payments, and returns accurately using computer ERP system Answer questions regarding products, pricing, shipping, and order status Research applications and troubleshoot customer concerns Communicate and coordinate with production and management team regarding fitment questions, custom applications, etc. To maintain courteous relationships with all customers Skills Strong customer service and communication skills by phone, email, and in person To be able to maintain a positive attitude and demeanor when interacting with customers Comfortable using computers and learning ERP, eCommerce, and product lookup systems Accuracy when searching databases within ERP system for application and part number selection Clerical competency and accuracy when processing orders and returns Mechanical aptitude, attention to detail, and problem-solving ability Proficiency with excel spreadsheets Ability to multi-task, prioritize, and manage time effectively Must be a strong team player to interact inter-departmentally for order processing Position Requirements Full-time on-Site position in Rochester, NY Schedule: Monday–Friday, 8:30 AM–5:00 PM Pay: From $24.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Please describe any experience you have had working in a product parts selection position. What did your role involve? Please describe any experiences working directly with customers, whether in person, over the phone, or by email. What interests you about this Parts Specialist Customer Service position, and why do you believe you would be a good fit for the role? Work Location: In person

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