Customer Service & Order Processing Specialist

Customer Service & Order Processing Specialist Company: Jersey Botanical Location: 169 Somerset St, North Plainfield, NJ 07060 Job Type: Full-Time (Immediate Start) Pay: $16.50 – $18.50 per hour Job Description Jersey Botanical is a fast-growing skincare and fragrance company seeking a reliable, organized, and bilingual Customer Service & Order Processing Specialist to join our office team. This position focuses on daily e-commerce order management, customer communication, and administrative support for our growing businesses. The ideal candidate is detail-oriented, professional, comfortable using computers, and capable of managing multiple tasks in a fast-paced office environment. Responsibilities Print, review, and organize daily customer orders from Shopify, eBay, and Etsy for both of our companies. Monitor incoming orders and ensure they are accurately processed and prepared for the fulfillment team. Respond to customer emails, marketplace messages, and inquiries in a timely and professional manner. Answer incoming business phone calls and assist customers with questions regarding products, orders, shipping, and general inquiries. Assist customers with order updates, tracking information, returns, refunds, and other customer service concerns. Maintain clear and professional communication across multiple sales platforms. Coordinate with the warehouse and fulfillment team to ensure orders are processed accurately and on time. Update customer information, order details, and internal records as needed. Help resolve customer complaints and provide excellent customer service. Perform general office and administrative duties to support daily business operations. Requirements Must be bilingual (English and Spanish). Strong written and verbal communication skills. Comfortable using computers, email, and online business platforms. Excellent organizational skills and attention to detail. Ability to multitask and prioritize daily responsibilities. Professional and friendly attitude when assisting customers. Reliable, punctual, and able to work independently. Ability to work efficiently in a fast-paced office environment. Previous experience in customer service, office administration, or e-commerce is preferred. Experience with Shopify, eBay, or Etsy is a plus, but not required — training will be provided. Schedule Full-Time Position Monday – Friday Daytime shifts In-person position Immediate start available Compensation & Training Starting Pay: $16.50 per hour After 3 Months: $18.50 per hour upon completion of training Paid, hands-on training provided. Opportunities for additional pay increases and career advancement as the company grows. Benefits Paid time off (PTO) Employee discounts Opportunities for advancement On-the-job training Stable, full-time weekday schedule Supportive team environment Long-term growth opportunities Why Work With Us? Jersey Botanical is a growing skincare and fragrance company with an expanding presence across multiple online marketplaces. We're looking for someone who wants to become a valuable part of our office team and grow alongside our business. This is an excellent opportunity for someone who enjoys customer service, office work, and e-commerce operations. Apply today — we're hiring immediately! Work Location: In person Address: 169 Somerset St, North Plainfield, NJ 07060 Pay: $16.50 - $18.50 per hour Expected hours: 40.0 per week Benefits: On-the-job training Paid time off Referral program Work Location: In person

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