Customer Service & Order Processing Representative

Frontline Systems is a growing business serving clients in Canada & the United States. We are a hard-working team that is driven by results and providing responsive customer service across every department. Position Overview The Customer Service Representative is a busy position which plays an integral role in the day-to-day operations and supports client relationships by responding to enquiries from Customers’ on a daily basis, processing orders, processing returns, handling Client concerns and making proactive outreach sales efforts. Responsibilities include Answers telephone, fax, email and/or voice mail enquiries regarding product questions, account status, pricing requests, etc.; maintains ownership of each enquiry from start to completion Solves problems regarding customer account issues, involving others where necessary Understand our customers’ needs through quality conversations and identify opportunities to promote and cross-sell items Using Sage 50 order processing software and HubSpot CRM software competently and accurately with an attention to detail Follow communication procedures, guidelines and policies Gain product knowledge to be able to assist clients with product questions. Knowledge / Experience / Certification Work experience providing services to and interacting with clients in a corporate customer service environment Knowledge of word processing, spreadsheet, and database computer software Knowledge of Sage 50 (formerly Simply Accounting) an asset Education / Professional Courses University degree or college diploma in business or related area Key Skills Ability to prioritize and balance multiple tasks Clear writing, listening and verbal communication skills Attention to detail/accuracy Well-developed customer relations skills Well-developed analytical and problem resolution skills Ability to work independently and as a team member Key Competencies Collaboration Customer-Centricity Driving for Results Initiative Integrity Interpersonal Communication Judgment and decision-making Leadership Job Type: Full-time Pay: $50,000.00-$55,000.00 per year Work Location: In person

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