Customer Service & Order Management Specialist (Remote, U.S.)

Location: 100% remote, U.S.-based Hours: 8:30 AM – 5:00 PM ET, Monday to Friday. Pay: $65,000 base salary plus a performance bonus of up to $5,000 a year About DiSorb Systems DiSorb is a veteran-owned medical manufacturer and distributor. We make liquid medical waste treatment products and distribute medical products from partners like Cardinal Health, Ambu, Bosma, and Med-Mizer to VA and DoD healthcare facilities nationwide. The role You'll join a four-person remote team that keeps government orders moving from purchase order to delivery. About half the job is processing orders. The other half is solving problems: a short shipment, a pricing mismatch, a payment deduction that doesn't add up. Most of our team spent years commuting before joining us. We're fully remote, and when life happens, we work with you. People tend to stay here for years, and we're hiring someone who wants to do the same. What you'll do Enter and acknowledge customer purchase orders in NetSuite Review incoming EDI orders daily and correct exceptions Create and track drop-ship purchase orders with manufacturers and distributors Track shipments and backorders, and keep customers informed Own customer cases through resolution: overages, returns, credits, and payment deductions Invoice orders and process credit card payments Cross-train to back up teammates What you need 4+ years in order management, customer service operations, or purchasing Experience with an ERP system Clear, professional writing and close attention to detail A record of working independently Nice to have A year or more working remotely NetSuite or TrueCommerce experience EDI familiarity (850, 855, 856, 810) Federal procurement or healthcare distribution experience What we offer $65,000 base salary plus a performance bonus of up to $5,000 a year $400 a month healthcare allowance, paid to every employee as taxable income whether or not you carry insurance 15 PTO days plus 8 paid holidays 401(k) match: 100% of the first 3% you contribute and 50% of the next 2% Home office technology stipend How to apply Email your résumé to Jobs@disorb.com by [deadline]. In the body of the email, answer these three questions in a few sentences each: Describe the job you stayed in longest. What kept you there, and what made you leave? What would working from home change for you, and how have you handled it before? We won't review applications without answers to both questions.

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