Customer Service & Order Management Specialist

• **Notice: This is an Entry Position; please see the details for qualification and details to be considered.
About us
DRB America Inc. (Dongil Rubber Belt America Inc.) is a South Korea-based heavy duty equipment parts manufacturer with its North American headquarter in Dahlonega, GA. We are seeking a Customer Service Specialist to manage customer orders, coordinate inventory and shipments, and
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ensure accurate and timely communication with our OEM customers throughout the order-to-delivery process.
Homepage: https://www.drb-industrial.com/industrial/
Our work environment includes:
• Growth opportunities
• On-the-job training
• International workforce
• Casual work attire
• Modern office setting
• Company perks
Job Title: Customer Service Specialist
Duties
• Order Entry in SAP
• Logistics coordination with forwarders, transportation companies, and warehouses
• Direct communication with customers for order/shipment questions/status
• Documentation and paperwork
• Communication with the headquarters on shipment status
• Input/extract data from customer’s EDI system
• Receivable account duties
• Other duties and projects for personal and team growth
Qualifications
• College degree or prior experience preferred
• Proven customer service experience in a fast-paced environment
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer systems and software applications
• Ability to work well in a team-oriented environment
• Attention to detail and accuracy in data entry
We offer competitive pay, comprehensive benefits package including 100% company covered medical/dental/vision insurance, retirement plan options, paid time off, diverse work force who value cultural exchanges, and opportunities for career growth within our organization.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experiences.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
Shift:
• 8 hour shift
• Day shift
Work Location: In person
Travel: Occasional domestic and international travel may be required.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Education:
• Bachelor's (Preferred)
Language:
• Korean (Preferred)
• Spanish (Preferred)
Ability to Commute:
• Johns Creek, GA 30097 (Preferred)
Willingness to travel:
• 25% (Preferred)
Work Location: In person

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