Customer Service & Order Management Specialist
B&J GroupB&J Groups is a third party Hazardous Chemical Warehouse. We have a position open for an Order Processing / Customer Service Specialist. This is an Office Job that involves receiving a customer’s order, create the order in the system, make all paperwork/labels the customer wants to accompany the shipment, and then schedule the carrier to pick it up. Responsibilities include processing orders, answering customer inquiries, resolving problems, communicating with clients and vendors. Partner with sales team to develop creative solutions, handle details of orders from inquiry through customer satisfaction, and nurture relationships. Ability to learn new computer systems & work closely with the sales team on orders and projects is required. Skills: Order processing and/or customer service experience in an office environment is REQUIRED. Other needed skills: Attention to detail & excellent written and oral communications; Ability to work independently; Team player. Microsoft Word & Excel experience is essential. Previous experiencing with multitasking in a customer service or order processing environment is required. Experience in warehousing is a plus but not required. A positive attitude and excellent communication skills are essential. Job Type: Full-time Experience: Order Fulfillment: 2 year (Preferred) Office: 5 year Customer Service: 5 year Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Schedule: Monday to Friday No weekends Day shift 8 hour shift Job Type: Full-time Pay: $18.00 - $19.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Work Location: In person