Customer Service/Order Fulfillment Specialist

Job Summary The Customer Service & Order Fulfillment Specialist is responsible for providing excellent customer support while ensuring customer orders are processed accurately. Key Responsibilities Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner. Maintain positive customer relationships through effective communication and follow-up. Enter, review, and process customer orders accurately in the company database. Monitor orders from initial entry through shipment and delivery. Process order changes, cancellations, returns, and replacements according to company policies. Maintain accurate customer records and order files. Identify opportunities to improve order accuracy, processing efficiency, and customer satisfaction. Perform additional administrative duties as assigned. Qualifications High school diploma or equivalent required. Previous experience in customer service, order entry, order fulfillment, or administrative support preferred. Strong verbal and written communication skills. Excellent attention to detail and organizational skills. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Basic computer skills, including Microsoft Office, email, and order management systems. Ability to work independently and collaboratively as part of a team. Strong problem-solving skills and a customer-focused mindset. Schedule: Monday - Friday / 9:30 am - 6:00 pm Expected hours: 40.0 per week Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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