Customer Service & Order Fulfillment Coordinator

Job Title : Front Desk/Customer Service Officer Job Timing: 8:00 am to 5:00 pm About the Company: FMF Glass Hardware is a leading Canadian supplier of architectural glass hardware with over 20 years of industry experience. We serve contractors, installers, and businesses across the GTA with a strong reputation for reliability, speed, and product knowledge. Our operation is fast-paced, hands-on, and built around efficiency and customer satisfaction. We are looking for a high-energy, reliable, and organized individual to join our team in a hybrid customer service + operations role . Position Summary: This is NOT a desk-only job . This role is the front-line operator of our business , responsible for: Serving customers at the counter and on the phone Creating orders and invoices Preparing and picking customer orders Coordinating with the warehouse team to ensure fast and accurate order fulfillment You will be the bridge between customers, sales, and the warehouse . Key Responsibilities : Customer Service: Serve walk-in customers professionally and efficiently Order Preparation & Operations: Pick and prepare customer orders Coordinate with warehouse staff for larger or complex orders Double-check order accuracy before release Stage orders for pickup or shipping Communicate priorities and urgent orders to the warehouse Coordination & Quality Control: Ensure orders are complete, correct, and on time Flag inventory issues, delays, or discrepancies Help keep the front and order staging areas organized Answer phone calls and emails, process orders and inquiries Prepare invoices and sales orders in the system Take payments and release orders Provide basic product guidance and support Who we are looking for: Someone organized, fast, and detail-oriented Comfortable working both on the computer and physically preparing orders Can multitask under pressure A quick learning individual Strong communication skills Not afraid of responsibility Not a sit-down-only desk person Multitasking: Managing multiple tasks simultaneously without compromising accuracy. Qualifications: 1–3 years experience in customer service or operations (warehouse, counter sales, parts desk, etc.) Comfortable using computers and order/invoice systems Good English communication (additional languages are a plus) Physically able to move around and help prepare orders Experience in building materials, hardware, or related industries is a strong asset Why join FMF Glass Hardware? Stable, growing company Long-term career opportunity Important role in daily operations (not a dead-end job) Fast-paced environment — no boring days Timing: This position requires work from 8:00am to 5:00pm - Monday to Friday Salary: $20–$25/hour depending on experience Performance review and raise opportunity after probation Long-term growth opportunity in a growing company Job Type: Full-time Pay: $20.00-$25.00 per hour Expected hours: No less than 40.0 per week Benefits: Casual dress Company events On-site parking Application question(s): Do you have any experience with customer service (Working in a front desk/ order desk)? If so, How many years? Do you have any experience in the glazing industry or in the hardware industry? Please elaborate What is your current status in Canada? (Citizen, Work Permit, Student Etc.) Do you have any experience with picking orders, or order fulfillment? Are you reliably able to commute to the workplace Monday - Friday from 8AM - 5PM? Have you ever worked in sales before? If so, please elaborate Are you comfortable with having to lift boxes up to 60 LBS? Do you have a forklift certification/ license? Education: Bachelor's Degree (preferred) Experience: Computer skills: 2 years (required) Fluent English: 5 years (required) Licence/Certification: Class G Licence (required) Work Location: In person

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