Customer Service Order Desk Representative

Ecotex Healthcare Linen Service is a major provider of healthcare laundry and linen services to hospitals, sub-acute and medical facilities across Canada and the western United States. We are a private, family owned and operated company. Our focus is the delivery of Smarter Linen Solutions to our customers, using the industries best management practices to create Raving Fans. Ecotex helps to create a safe, comfortable environment for patient care. Committed to service excellence, Ecotex has invested in technology, equipment as well as practices and processes to improve clinical outcomes for our customers. As a Clean Green® certified laundry operator, Ecotex demonstrates the use of best practices for reusing, reclaiming, and recycling resources. Summary of Position To support our vision to advance our customer’s experience through exceptional customer service, we are hiring a permanent full-time Customer Service Representative to support our Ontario region. The role will be based out of Mississauga, and support both the Mississauga and Hamilton Ecotex plants. Duties and Responsibilities In support of advancing our customer’s experience with the end-to-end linen ordering process, the core responsibilities of this will be to: Customer Service Leadership Proactively and positively reach out to and respond to >130 customers across Ontario Answer email, phone, chat and other requests from our healthcare customers across Ontario Lead the implementation of the Ecotex Customer Service survey to support continuous service advancement Customer Order and Processing Leadership Manage, print, and accurately stage linen orders for >130 customers Leverage our Business Intelligence capabilities to run delivery variation reports Reprint and replace linen tickets as required, working closely with operations to replace tickets at the CMU table or with the Operations Supervisors Linen Quota Changes Lead approved linen quota adjustments in our Ecotex Linen Management system Customer Service Administration Support the packing and return of lost personal belongings in collaboration with lead Account Manager Maintain and execute linen cart red tag requests Manage the preparation and implementation of the textile management linen cart signage Required Skills and Knowledge Self directed leadership Exceptional ability to understand customers Exceptional customer service skills Strong technology skill sets Exceptional ability to execute with excellence Working knowledge of healthcare linen services or healthcare an asset Ability to prioritize and handle demanding workload Strong attention to detail and follow through Education and Experience Undergraduate degree or combination of relevant education and work experience Previous customer service leadership experience Previous experience with business analytics platforms Ecotex is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. Ecotex is also committed to providing accommodations throughout the interview and employment process. If you require an accommodation, we will work with you to meet your needs. Pay: $25.00-$27.00 per hour Expected hours: 40.0 per week Benefits: Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Work Location: In person

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