Customer Service /Order Desk

You will act as a liaison between customers and the company by ensuring exceptional customer service relations for brand to achieve efficient and profitable sales of all company products. Responsible for assisting customers by answering questions, educating customers and potential customers of product knowledge, generating quotes, processing orders, preparing invoices, and resolving customer compl
...
aints.
Responsibilities:
• Manage incoming calls and communicate with customers via phone and email
• Generate and process accurate quotes, orders, invoices, applications, etc.
• Create, update, and maintain accounts for new and existing customers
• Educate customers and potential customers by answering product questions; suggesting and providing information about other products
• Work with Brand's internal departments to meet our customers’ needs
• Develop product knowledge on the application of screen media and wear components in the aggregate, mining, and concrete industries through the use of internal resources and customer interactions
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Completes supporting paperwork and data entry as required
• Build and maintain customer relationships to ensure customer satisfaction
• Provide professional customer service to all customers
• Obtain quotes and information from suppliers and vendors
• File freight claims for damaged or lost shipments
• Identify opportunities to improve service levels to external customers
• Identify and implement new processes to improve customer support service
• Assist in developing customer service procedures, policies, standards, documents, etc.
• Performs all other related duties as required or assigned
Requirements and Qualifications
• High school diploma or equivalent.
• 3-5 years of experience in administration and customer service, preferably in the Mining and/or Aggregate industries.
• Strong attention to detail
• Intermediate to advance MS Office proficiency
• ERP systems experience with data analysis applications
• Strong analytical skills
• Exceptional communication both written and verbal
• Able to work independently in a team environment with minimal or no supervision
• Strong problem-solving skills
• Technical Knowledge a strong asset
#ProM
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.
Disclosure: Artificial intelligence (AI) is used for ProTemps advertised job postings to screen, assess or select candidates who may be qualified for the position(s) available.
Pay: $52,000.00-$55,000.00 per year
Application question(s):
• Are you legally authorized to work in Canada?
Education:
• Bachelor's Degree (preferred)
Experience:
• Customer Service: 5 years (required)
• Order Entry: 5 years (preferred)
• Manufacturing engineering: 3 years (preferred)
• Math: 3 years (required)
• ERP systems: 3 years (preferred)
• Microsoft Office: 5 years (required)
• B2B: 3 years (required)
• Logistics: 3 years (preferred)
• Technical products: 3 years (preferred)
Language:
• English (required)
Work Location: In person

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