Customer Service & Order Coordinator

Help our clients’ most important orders get out the door accurately and on time. ABOUT THE ROLE Elevate Fulfillment helps businesses get their products into customers’ hands through reliable warehousing, order fulfillment, and shipping. We’re looking for an organized, customer-focused coordinator to help urgent and other priority orders move accurately and efficiently through our warehouse. You’ll work closely with our account managers and warehouse teams while serving as an additional point of contact for clients. You’ll take ownership of assigned priority orders, proactively checking their progress, resolving obstacles, and keeping clients informed through shipment. Success in this role means staying on top of details, communicating clearly, and following through until each order is complete. WHAT YOU’LL DO Coordinate urgent and other priority orders from request through shipment. Confirm order details, special instructions, inventory availability, and requested shipping deadlines. Monitor orders in our systems and follow up with picking, packing, and shipping teams to keep them moving. Identify delays, inventory issues, or other obstacles and work with the appropriate team to resolve them. Escalate issues promptly when an order is at risk of missing its deadline. Keep account managers and clients informed with timely, accurate updates on order status, issues, and shipment confirmation. Maintain clear records of requests, commitments, and follow-up actions. Help identify recurring issues and opportunities to improve priority-order handling. WHAT YOU’LL BRING Strong organizational skills and attention to detail. Clear, professional communication by phone, email, and in person. A customer service mindset and a dependable approach to follow-through. Ability to manage multiple requests and adjust priorities in a fast-paced environment. Confidence working with different teams to solve problems and meet deadlines. Comfort learning order management and warehouse software. Basic proficiency with email, spreadsheets, and other common office tools. PREFERRED EXPERIENCE Experience in customer service, order coordination, administrative support, logistics, or warehouse operations. Familiarity with order management or warehouse management systems. Experience communicating with clients and coordinating time-sensitive requests. SCHEDULE & BENEFITS Monday through Friday. Paid time off. In-person position in Idaho Falls. Job Type: Full-time Pay: From $20.00 per hour Benefits: Paid time off Work Location: In person

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