Customer Service & Operations Coordinator

Position Summary LUXPRO is seeking a highly organized, motivated, and resourceful Customer Service & Operations Coordinator to support daily office operations, customer service, order processing, and online sales operations. This position serves as a primary point of contact for customers while managing a variety of administrative and operational responsibilities. We're looking for a dependable, proactive self-starter who takes initiative, thinks critically, and approaches challenges with a solution-oriented mindset. The ideal candidate is comfortable juggling multiple priorities, working independently, and taking ownership of their responsibilities while collaborating with the team to keep daily operations running smoothly Why Join LUXPRO? At LUXPRO, we believe our people are what makes our company successful. We're proud of our friendly, supportive small-business culture where every team member plays an important role. We value hard work, fresh ideas, and employees who take initiative. As part of our growing team, you'll have the opportunity to develop new skills, take on meaningful responsibilities, and grow with the company. What We Offer: Paid time off (PTO) and paid sick leave 9 Paid holidays Medical, dental, and vision insurance benefits Employee discounts on LUXPRO products Opportunities for professional growth and advancement Key Responsibilities Customer Service Answer incoming phone calls and respond to customer emails regarding products, orders, shipping, and general inquiries. Review and process warranty claims according to company policies. Assist walk-in customers with purchases and product questions. Monitor and respond to customer reviews and donation requests. Prepare quotes for custom-branded and white-label products. Receive, inspect, and organize returned products by sales channel and condition. Determine whether returned products are resellable, damaged, defective, or unsellable, and coordinate appropriate inventory handling. Process customer refunds and exchanges, maintaining accurate documentation. Office Administration Coordinate team meetings, prepare and distribute meeting notes, and follow up on action items. Sort incoming mail and direct communications to the appropriate departments. Order and maintain office supplies. Prepare, print, and organize documents and paperwork. Provide general administrative support to employees and management. Coordinate with warehouse staff, sales representatives, and other departments to support daily operations. Assist with additional office projects and operational needs as assigned. Retail Order Processing Receive and process retail and wholesale customer orders. Process orders received through retail partner platforms, including orders shipped directly to customers. Enter and verify tracking information for dropship orders. Monitor future-ship orders, scheduled shipping dates, and backorders. Process sample orders and coordinate fulfillment with the warehouse. Maintain showroom inventory and coordinate necessary adjustments. Prepare and process customer credit memos. Maintain accurate order and transaction records. Identify and resolve order processing and fulfillment discrepancies. Online Orders & Inventory Management Process daily orders from Shopify, Amazon, eBay, and Walmart. Prepare online sales reports for accounting purposes. Monitor and maintain accurate inventory across online sales channels. Investigate inventory discrepancies and coordinate adjustments with the warehouse and other departments. Troubleshoot issues related to online orders, inventory, shipping, and customer concerns. Qualifications Required Qualifications Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines. Proficiency with computers, email, and Microsoft Office programs. Strong critical-thinking and problem-solving skills, with the ability to independentl…

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