Customer Service Operations Coordinator

Serving the United States and Canada since 1923, ACME Bag Company Inc. brings together a family of established companies with a longstanding commitment to quality and service. We are a leading wholesale supplier of agricultural packaging, erosion control products, and construction and landscaping materials, serving a diverse range of industries with quality products and proven expertise. With locations throughout Northern and Southern California, we combine decades of experience with dependable service and trusted solutions our customers have relied on for generations. Position Overview/Job Summary: The Customer Service Operations Coordinator is responsible for managing the customer order process from receipt of the customer purchase order through shipment, delivery, invoicing, and order closeout. This position works closely with customers, Sales, Warehouse, Logistics, Accounting, vendors, and management to ensure accurate order processing, timely deliveries, and efficient daily business operations. In addition to customer service and order coordination, this role provides comprehensive cross-functional support across Accounts Receivable, financial transactions, business documentation, inventory management, vendor relations, customer account maintenance, and general office operations across company locations. The position requires strong organizational skills, attention to detail, sound judgment, discretion in handling confidential information, and the ability to effectively balance customer needs with time-sensitive administrative and operational priorities. Essential Job Functions: · Process customer purchase orders and verify pricing, quantities, product availability, shipping details, and customer requirements. · Manage orders through fulfillment, shipment, invoicing, and closeout. · Respond to customer inquiries, provide order confirmations and delivery updates, and resolve routine service issues. · Coordinate shipments, carriers, deliveries, backorders, returns, and order discrepancies with Sales, Warehouse, Logistics, and Purchasing. · Maintain open-order reports and communicate order status, delivery concerns, and customer requirements to Sales Representatives. · Issue customer invoices on the day of shipment or by the next business day. · Maintain customer account records and handle designated customer accounts, including invoice and proof-of-delivery submissions. · Maintain customer payment records, distribute invoices and statements, and assist with Accounts Receivable follow-up and collection activities. · Process customer payments and credit card transactions in accordance with established procedures. · Monitor incoming payment checks, coordinate bank deposits, and ensure supporting documentation is maintained. · Review vendor invoices for accuracy and completeness and coordinate submission to Accounting for approval and payment. · Assist with expense tracking, employee mileage documentation, credit applications, account reconciliations, and financial reporting. · Coordinate credit card closeout activities and supporting documentation with Accounting. · Maintain accurate financial records and assist with audit requests and resolution of discrepancies. · Coordinate with Warehouse personnel regarding inventory availability, customer requirements, and fulfillment priorities. · Assist with monthly inventory counts and reviews, investigate discrepancies, and coordinate corrective follow-up. · Assist with vendor orders, purchase documentation, product availability, pricing inquiries, and delivery schedules. · Coordinate with vendors and service providers regarding supplies, equipment, transportation, and routine business needs. · Coordinate vendor relationships, office supplies, equipment, mail, shipping, facility services, and routine operational needs across the La Palma and Woodland loc…

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